iR3300 d/sided jam under drum

[TCA TECH]

Chech and see if paper is actually not sticking to drum on side one (paper should stay flat on transport), then watch side two if it lifts try replacing static charge unit (if not already done)or HVT

[SCREWTAPE]

Why don't you cheat the door and watch the paper travel thru the machine. This machine is not that sophisticated and very easy to trouble shoot.

[pengtech]

The paper quality maybe the problem of the jam, try to change another brand of paper or heavier paper(80g). If paper jam still occur then try to use A4R paper to perform double side printing.

[apollo]

I have changed the HVT unit and set paper type to recle as suggested.

Inspected customer paper and using recyle paper advise customer to use laser quality paper for d/sided copies.

So far so good not come back .

Thanks for all you help guys.

[mrfixit51]

I have changed the HVT unit and set paper type to recle as suggested.

Inspected customer paper and using recyle paper advise customer to use laser quality paper for d/sided copies.

So far so good not come back .

Thanks for all you help guys.

We're glad you could put that one to rest!!