iR3300 d/sided jam under drum

[apollo]

I am getting double side jams on long run 50 or more and paper folds under the drum, sometimes curls up under the drum.

normall copying no problems

I have changed the static eleminator with new one, still no joy and also changed transport unit from another copier as well.
If someone had a similar fault please could you help?

checked all the HVT springs at back copier, where the trasport bed contacts OK.


Many thanks

[SCREWTAPE]

	Quote:			Originally Posted by apollo
	I am getting double side jams on long run 50 or more and paper folds under the drum, sometimes curls up under the drum. normall copying no problems I have changed the static eleminator with new one, still no joy and also changed transport unit from another copier as well. If someone had a similar fault please could you help? checked all the HVT springs at back copier, where the trasport bed contacts OK. Many thanks

What is the jam code?

[lky1978]

try to change another type of paper, may be high humidity.the fixing unit exit area got 6 white roller,is it become loose and less tension between black exit roller.

[Oze]

The fuser entry guide breaks sometimes which stops the paper in front of the fuser.
But the jam is usually for everything not just Duplexing.

[bineeshgeorge]

	Quote:			Originally Posted by Oze
	The fuser entry guide breaks sometimes which stops the paper in front of the fuser. But the jam is usually for everything not just Duplexing.

Mostly these type of problems related to moisture on papper check papper.............

[maks]

somewhere in this forum ive read that there is somekind of heater switch for the paper cassetes...if humidity is the cause, turning on the switch might help?

[Oze]

	Quote:			Originally Posted by maks
	somewhere in this forum ive read that there is somekind of heater switch for the paper cassetes...if humidity is the cause, turning on the switch might help?

Cassette heaters are an optional extra and most customers don't have them installed.
Also..we REALLY NEED THAT JAM CODE..!!!
Too many posters are asking for miracles...give us the correct info and we can help...I'm getting kinda tired having to guess all your jam codes lately ppl

[apollo]

Thanks guys, i am visiting customer this week again and will get jam code, but i think jam code might throw the fault off course as the paper only folds on d/side on long run under the drum.

On single side the paper does not fold under the drum, maybe i will order transfer charge roller.

Will come back with jam code as well
thanks

[zkafs]

HI guys..ok make it short and sweet..my field tech do have this problem and i rectify the problem by doin some settings on the machine ..so far so good, my customer did not call back for paper jam on doubleside, this is what i do..go to FUNCTION,COMMON SETTING,STORE PAPER TYPE,SELECT MAIN CASSETTE,DEFAULT TO RECYCLE,OK.
It works here in singapore as the humidity is very high and most of the paper tends to get moist..no harm trying right..all the best

[mrfixit51]

	Quote:			Originally Posted by zkafs
	HI guys..ok make it short and sweet..my field tech do have this problem and i rectify the problem by doin some settings on the machine ..so far so good, my customer did not call back for paper jam on doubleside, this is what i do..go to FUNCTION,COMMON SETTING,STORE PAPER TYPE,SELECT MAIN CASSETTE,DEFAULT TO RECYCLE,OK. It works here in singapore as the humidity is very high and most of the paper tends to get moist..no harm trying right..all the best

The only problem I could forsee with this is if the 3300 has print capabilities, then the paper source type issue could be a problem with the driver. Set the driver to accept Recycled paper, and you should be good to go...