iR3035 Can't print when On Dept ID

[pga]

Dear All, anyone have ideas on it? When i on the dept ID, all pc failed to print. I was re-install the printer driver to all pc and able to get device status. Besides, i also verify the id and password from all pcs and shown Correct.
It happened suddenly and i only able to print Test page. When i print any file from Microsoft application (word,excel,powerpoint), no printout. No limit function for all IDs. DC-Con't already cleared.
Please advise on it

[dlucas]

try print from other software, if the problem persist try check the printer setting or clear main controller.

[andy21557]

job accounting

The print driver is installed, set up and printing fine to an imageRUNNER. However, after getting the Device Status in the printer driver, the user is unable to print. The imageRUNNER is set up to require Department IDs for copying but to allow print jobs with unknown IDs to print from the network. The user did not want the network print jobs to use the Department ID feature.
The problem has been found to be with the driver configuration after pulling the Device Status in the print driver. When Department ID Management is enabled on the copier and it does not include a default Department ID and password, the driver populates the Job Accounting check box automatically
The user should be prompted to enter this info when printing. However, if they hit OK and send the job without a Department ID and password, the imageRUNNER will drop the job without printing it. The printer will do this even with the Department. ID feature set to Allow jobs with unknown IDs and passwords. It does this is because the driver will send a null value to the printer in the field of the packet for the Department ID and password. It interprets this as a Department ID and password and tries to match this value with a value in its database. If no match for the null value appears in the database, no match is found and the job is lost.
The only solution to this is to turn off Job Accounting every time you get Device Status or to set the driver up with a default ID and password and to uncheck the Confirm ID/Password box so the user never gets prompted for a Department ID and password.

[dlucas]

i go with andy because i thought pga has done with the job accountacy issue. in short, disable job accountacy in printer properties and untick prompt for id and password. very detailed explaination from andy..

[Kapten]

DIAS

When installing the printer with the setupfile there is a checkbox for Dias.
Canon driver information assist.
If you install this you can use jobaccounting.
The Dias Service is made for server use. its possible to have Dias installd on all computers if the customer dont want to use a printserver.

[Guest]

Andy gots your answer. Uncheck job accounting.

[pga]

but the problem is customer want to use job accounting and not allow tick 'print with unknown id'.
this issue happened suddenly as customer used for more than a year.

[dlucas]

then untick the "allow print with unknown id". set the default id and password for the job accounting so that user wont have to enter id and password.