How many trays do you have? "Let's just say you have two"
When you go into paper select what sizes do you see?
A4,A4-RA3,B4,LTR,LTR-R,LGL,11x17. What do you see.. Have you checked the inch size switch on the side of the cassette next to th blue dial, you A/B and then inch. There has to be a wrong setting some where.
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