Canon IR-8500 Jam Problem

[impaqsol]

I have a Canon IR-8500 that is giving jam error after it make a copy. I open the front door and it goes away but as soon as I make a copy there it goes again.

Have change exit sensors and nothing.

Help.

Thxs,
RAD

[andy21557]

what is the jam code ? and paper source ?

[impaqsol]

There is no jam code, just that there is a jam in the transport area of the copier. The picture of the copier in the screen shows that there is a jam in the middle. But the paper went thru ( did Exit and copy) . Any Paper drawer give me this jam problem.

[mrfixit51]

There is no jam code, just that there is a jam in the transport area of the copier. The picture of the copier in the screen shows that there is a jam in the middle. But the paper went thru ( did Exit and copy) . Any Paper drawer give me this jam problem.

If I am guessing accurately here, you are not a tech, but an end user. If you are getting pictures on the op panel to remove a jam from the interior of the copier,, there is indeed a jam code being created,, but you as an end user do not know how to provide that info. Am I correct??

[waffu22]

Inspect all the connectors in unit 1, maybe there's left disconnected

[Kapten]

One of the sensors is probably dirty or returning too slow to its original position.

If you are a tech you would knew how to get a jam code.
Otherwise call a tech and he will help you in a proffesinal way.
It would take some time to check all sensors.

Good luck

[Oze]

If I am guessing accurately here, you are not a tech, but an end user. If you are getting pictures on the op panel to remove a jam from the interior of the copier,, there is indeed a jam code being created,, but you as an end user do not know how to provide that info. Am I correct??

+1..clearly not a tech..

[impaqsol]

First I would like to thxs ANDY21557 that did try to help without remarks of me being a tech or not, you can tell that HE do want to help. This is the kind of tech that we need in this forum. To all the others I'm a TECH, I do not know much of the Canon.

As I said before no error or jam code come to the screen or maybe I don't know how to get it. But I went into service mode *28* went into jam in the display and here is what it says 1015-845-846-0-020A-1.

I really hope that is there any other tech who is willing to help me and not put down others tech, just because they don't know a model of copier, can come to help me in solving this problem.

Thxs in advance.

[mrfixit51]

First I would like to thxs ANDY21557 that did try to help without remarks of me being a tech or not, you can tell that HE do want to help. This is the kind of tech that we need in this forum. To all the others I'm a TECH, I do not know much of the Canon.

As I said before no error or jam code come to the screen or maybe I don't know how to get it. But I went into service mode *28* went into jam in the display and here is what it says 1015-845-846-0-020A-1.

I really hope that is there any other tech who is willing to help me and not put down others tech, just because they don't know a model of copier, can come to help me in solving this problem.

Thxs in advance.

020A, claws jam sensor, in fuser area just past the rollers, is noted as being active at power on, that is what the 02 stands for, and this can be caused by dirty/binding sensor, or being unplugged from the harness and is noted when the copier is turned on.

As for our "snotty" responses, we are getting far too many operators coming here for advice, and since your original request for assistance did not contain pertinent information, even after you were asked for a jam code, I erroneously leaped to the conclusion that you were not a tech.
Lead off with as much info as you have so we can better assist you...

[impaqsol]

MRFIXIT51 Thank you very much for your help.