Canon 5570/3045 cannot print when using Department ID's

[cweber0531]

This issue came back with the same client. I added the DIAS and it worked fine, now when you go to print is says cannot get device information. It is only affecting one of the machines, the other prints fine. Any ideas???

[wishwas]

Use the IP address instead of the printer DNS name. Department ID authentication will work. Also use the UFR11 driver and make sure you use 64bit/32bit version properly.

[dburken]

I am having this same issue. Did you ever come about a solution for this problem?