Like I tell my guys. Clean the machine before you do anything. If you had cleaned it patently before you decide to look for help you would have saved your customer and everyone trying to help you a lot of time. Don't look for the quick easy answer some one might have when the easy answer is in your hands. re-read the post and look what you went thru. I know the machine can be a little complicated at times but anyone can clean. Like I learned a long time ago, a little thing called the KISS rule.
Keep
It
Simple
Stupid (no thats not an insult, it just fits the saying)
