| No Andy, I think the problem stems from his inexperience with the machine. He cleaned it and the problem went away. He says when it gets humid he gets light areas. Now that doesn't mean you're wrong, but I think he needs to determine exactly what is happening when. If he is getting e-069 regardless of the weather he needs to tell us that. Troubleshooting and E-069 is a lot easier than guessing if it is paper/weather/machine. Collect, clarify and coomunicate. Understanding what is happening and clearly communicating the problem would go a long way in helping him. |