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  1. #1
    Senior Tech 100+ Posts
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    Canon Ir3570 E020

    Hello Friends,

    I have a Canon Ir3570 with an Error E020, the manual is saying clog toner between the hopper and developing unit. I have vaccum the hopper and the sub-hopper and i have also recognized that the developer has not much toner. The hopper motor gears is hard to the turn. Is there anything else that i am missing here? apart from changing the DC controller.

  2. #2
    Service Manager 2,500+ Posts
    Canon Ir3570 E020

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    If you cheat the toner access door with some paper so the machine thinks the doors closed and run copier/function/install/toner-s can you see the toner bottle turning.

  3. #3

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    Also make sure your using genuine canon toner. Check connectors and pins, cut wire ties also.

  4. #4
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    Question

    Quote Originally Posted by tibbs View Post
    Hello Friends,

    I have a Canon Ir3570 with an Error E020, the manual is saying clog toner between the hopper and developing unit. I have vaccum the hopper and the sub-hopper and i have also recognized that the developer has not much toner. The hopper motor gears is hard to the turn. Is there anything else that i am missing here? apart from changing the DC controller.
    Is there a subcode

    Regards

  5. #5
    Self Employed 1,000+ Posts D_L_P's Avatar
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    If the DC cont don't work, try replacing FM2-2764-000 pcb. There was a tech pub about that fixing an E020. It supplies power to the hopper motor.

  6. #6
    Senior Tech 250+ Posts MFPTech's Avatar
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    Re: Canon Ir3570 E020

    how did this one get fixed please?

    Have the same code on a iR3245.
    When I try Toner-S the message ``Check the Developer``pops up
    There is toner in the dev unit
    Rebooting the machine brings it to ready but the error pops up as soon as trying to copy or print
    It looks like it`s a DC Con board issue ...

    Thanks in advance for any suggestions.

  7. #7
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    Re: Canon Ir3570 E020

    My problem was solved by changing the hopper unit. The hopper motor gears got worn out.

  8. #8
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    Thumbs up Re: Canon Ir3570 E020

    The path between the sub hopper and the developing assembly is clogged with toner.,

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