iRC4580 with ImagePASS H1

[jacky]

if i change the main controller PCB, the dept id still remain or gone? customer got job accounting features. pls advise.
i scared to clear the MNI also due to this concern.
The issue not only the few particular files. it is intermittent as the file able to print b4 and want to re-print.

[angelntx]

jacky,
Just a shot in dark but is there a patch installed titled 1-Y3YDA on the H1? We've been advised to stop installing it because it locks up the control panel and causes other issues. Hopes this helps.

[alex@wocltd.com]

link for cws 5 - Fiery Command WorkStation 5

[Fer]

I had a H1 dropping jobs at random once. Resending the same job, than just prints normaly. Different apps, pc's didn't matter. Just randomly drops a print. In CW it says it's processing an unknown job, than job just disappears. Notthing logged.

Replaced the H1's motherboard, problem did never return since.

[jacky]

the patch 1-Y3YDA not installed.
The fiery m/b? woh.......is very costly....anyway,i will try on it. i also try on another H1 server and get same result. Should it also caused by m/b or is Fiery issue?

[D_L_P]

i also try on another H1 server and get same result

Can you elaborate on this point? You put a different H1 on that copier and got same result? Or You tried printing those files on a different copier with a different H1?
It's starting to sound like maybe the Fiery isn't the issue. Try flashing the copier firmware, replacing copier memory, crossover cable, or HDD.