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  1. #1
    Senior Tech 100+ Posts
    IR c3100 E00020-A09

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    IR c3100 E00020-A09

    Have replaced drum, did not help, any ideas?

  2. #2

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    Quote Originally Posted by bizhub1 View Post
    Have replaced drum, did not help, any ideas?
    That Sub-code does not look right.
    E020-(XA09??)

  3. #3
    Ricoh Fanboy 1,000+ Posts Oze's Avatar
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    Upgrade system software:

    Changes Made When Upgrading DCON (iR C3100 DCON v45.01 to v48.01) & (iR C3170/C2570 v14.01 to v17.01).
    Modification of E020 lower limit error
    (E020-xxA9/ E020-xxA0)

    1. Due to the drum wear after durability, patch density becomes dark and toner supply becomes little. This error is modified.(Y,M,C)
    2-1. Lower limit limiter for toner amount is added to the toner supply control of the colour developers. By doing so, when the toner reaches to the limit amount, toner is supplied, and the toner amount does not become lower than the specific level. (Y,M,C)
    2-2. Service mode settings (Toner supply amount range/Default value) are changed. (Y, M, C)
    Toner supply amount range: Changed from ""0-2"" to ""0-6"".
    Default value: Changed from ""0"" to ""4"".
    [Service mode]
    Service mode (Level 2) > ADJ > DENS > HLMT_PTY
    Service mode (Level 2) > ADJ > DENS > HLMT_PTM
    Service mode (Level 2) > ADJ > DENS > HLMT_PTC

    [Points to note after upgrading]
    * When ""4"" is not displayed as a default of foregoing Service modes, change to ""4"".

  4. #4
    Senior Tech 100+ Posts
    IR c3100 E00020-A09

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    Im sorry it is E000020-01A9

  5. #5
    Ricoh Fanboy 1,000+ Posts Oze's Avatar
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    Yep...Update system software to the latest version(I think it's a thumb drive update for that model).
    Critical parameters have been modified for the way the patch read and atr sensors take their readings in the latest software.

  6. #6

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    And you should monitor the color yellow.

  7. #7
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    Hi,
    You can try to check & clean PS23, Patch Image Read Sensor (detect the density of toner image on the drum).
    What operating time of the developer? The old developer badly keeps a toner - the sensor PS23 quickly becomes soiled.
    Good luck

  8. #8
    Lead Service Technician 1,000+ Posts mrfixit51's Avatar
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    To add to what Victor had to say,, any time I removed the drum on this beasty, I would take my spray can and blast out the patch sensor. It cuts down on the recalls...

  9. #9
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    Quote Originally Posted by bizhub1 View Post
    Have replaced drum, did not help, any ideas?
    Hi

    There has been plent service info on the E020 problem. The basics of it is to update firmware first. Keep your patch and ATR sensor clean. Check drumlife (lines on drum causes faulty readings). Monitor your toner signals (Y/M/C) You might need to detone or tone up to get them within spesification. There is a modified clutch (FK2-6000) for under or overtoning. This is a common problem in the field.

    Good luck

    PS: did you clear drumlife when fitting drum

  10. #10
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    Yes, mrfixit51 and Gerhard are right
    These sensors are points of REGULAR maintenance service.

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