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  1. #1
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    Cool Canon IR C5800 error code "e000600-0302"

    Canon Image Runner C5800

    e000600-0302

    Unit powers on, goes to the selection menu and then after 1-2 seconds goes to the above error code and cant be bypassed.

    Any help identifying which part needs to be replaced would be greatly appreciated.

    Thank you,

    Rick


  2. #2

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    Never heard of such a code. Are you sure it is a E600 and not a E602


  3. #3
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    Sorry I was posting from memory, I do think it was a 602.


  4. #4

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    Quote Originally Posted by MIBPreacher View Post
    Sorry I was posting from memory, I do think it was a 602.
    When you find out what the E-code is, post back.


  5. #5
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    I just got back from double checking the code

    E000602-0302

    Any help would be appreciated. I am unemployed and any help fixing this would give me some extra cash.


  6. #6
    Trusted Tech 50+ Posts angelntx's Avatar
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    That's your hard drive. Have you tried to reload System Software?


  7. #7
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    I have an extra new 40gb ide hard drive I can put in it and I have physically removed the drive a couple days ago, when a local canon tech told me that all e codes are heat related but would have to get back to me, and never did. I then put the drive back.

    I have tried performing the key combo that you press when powering on the copier and it shows the little white blocks falling down and then it goes to download mode but it just sits there after that.

    Should I put the new drive in and then try that process again? or do I need to download the software myself?

    Thank you so much for the extremely fast response.

    Rick


  8. #8
    Trusted Tech 50+ Posts angelntx's Avatar
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    Ok..Not all E codes are heat related. What you did there was a Scan Disk check. After the cursor completely fills the screen it will go into Download Mode. At that point you can shut off the machine and then power back up or don't turn off the copier and connect your laptop to the machine and reload system software in Safe Mode. Just remember to set your laptops TCP/IP address to 172.16.1.101 before attempting to reload.


  9. #9
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    Just so I have everything straight in my head...

    Connect the laptop to the copier with a cross over cable, with the ip address set like you said and will I be connecting to an internal webpage like 172.16.1.100 and from there I can see the software recovery options?


  10. #10
    Trusted Tech 50+ Posts angelntx's Avatar
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    If you've already powered down the copier you need to turn it back on holding down at the same time the "2" & "8" buttons. The copier will go into a safe download mode (the machine will use its internal address 172.16.1.100) and you can proceed with the service support tool. What version of the Service Support Tool are you using?


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