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  1. #11
    Service Manager 100+ Posts
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    I feel your pain on this C1,

    1st rule is NOT to add any other problems to this
    C1 error.

    These guys are correct,
    Use the Q1 to print from
    The Fiery controller log on should be automatic from the PC to the Q1
    Remember ,this is what has to work anyway but you can ck the ip addy
    at the log on.

    Save all the print outs and door settings,
    sometimes the install tech will leave the big printout
    setup info with all of the service settings level 1 and 2
    BE VERY CAREFUL NOT TO JUST START PLAYING WITH THESE SETTINGS

    I cleared everything on mine when I did the "ALL" firmware upgrade
    The USB stick is great but to do a complete upgrade,
    the PC is the way to go.
    I did the "all" to cover everything even the HDD.

    Then I reset the "door settings"
    One thing on the adj-x and Y for the scanner are backwards (on Mine)
    and you get a black line across the front/side
    just remember to look for that.

    THe PCB's and subs are the last resort to replace and I
    have found there would be other errors pointing to these.

    My question is what happened just before this error came up.
    Loss of power? unplugged? shutdown?
    Jam?

    P

  2. #12
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    Quote Originally Posted by SCREWTAPE View Post
    You can try to clear MNcon.
    But please use precaution. There has been some cases where clearing MNcon resolved certain issue with E747-8000

    MNcon operation method.
    1) Select this item and press the OK key.
    2) Turn OFF/ON the main power.
    - The RAM data is cleared after the main power switch is turned OFF/ON.
    - When this mode is executed, all the data in the SRAM board is initialized.
    The file control information for a hard disk is also initialized, and image data in the hard disk cannot be read. Before you execute this mode, be sure to inform a user that all images in the box are going to be initialized and receive prior approval from him/her.
    1) Print out the service mode data by COPIER > FUNCTION > MISC-P > P-PRINT.
    2) Select this item and press the OK key. The machine is automatically activated and displays a message indicating "please turn on the main power again".
    3) Turn OFF/ON the main power.

    Also try and remove SDRAM from the Main Controller PCB.
    2. Wipe the terminal of SDRAM with lint-free paper impregnated with alcohol, and then re-fit the SDRAM.
    This is a part # just in case its the SDRAM WA7-3617 SD-RAM (DIMM)


    Good luck.
    I tried everything you suggested Screwtape.
    I cleared MNcon, did the P-Print, removed and cleaned the SDRAM (2nd time), removed cleaned and re-seated boot ROM, I also removed and cleaned contacts on the interface board that connects to the video from Fiery.
    Was there some information you wanted me to look at or tell you from the P-Print?
    After I cleared the MNcon I noticed that it had changed the interface setting to "0".
    Is that the default or do you just have to set it again?
    It did not "see" the Fiery again until I set interface to "3", after that communication was ok and the same no matter what I set it to, (0-5).
    Is it supposed to be set on "3" for Fiery, that is what I had been told?
    Something I had not mentioned before is that no matter what I set the interface setting on when I send a test file from Fiery, details of the file always show "0" bytes file size.
    I also ended up with an "Invalid or corrupt default key" message and had to correct that.

    Quote Originally Posted by Penvy View Post
    I feel your pain on this C1,

    1st rule is NOT to add any other problems to this
    C1 error.

    These guys are correct,
    Use the Q1 to print from
    The Fiery controller log on should be automatic from the PC to the Q1
    Remember ,this is what has to work anyway but you can ck the ip addy
    at the log on.

    Save all the print outs and door settings,
    sometimes the install tech will leave the big printout
    setup info with all of the service settings level 1 and 2
    BE VERY CAREFUL NOT TO JUST START PLAYING WITH THESE SETTINGS

    I cleared everything on mine when I did the "ALL" firmware upgrade
    The USB stick is great but to do a complete upgrade,
    the PC is the way to go.
    I did the "all" to cover everything even the HDD.

    Then I reset the "door settings"
    One thing on the adj-x and Y for the scanner are backwards (on Mine)
    and you get a black line across the front/side
    just remember to look for that.

    THe PCB's and subs are the last resort to replace and I
    have found there would be other errors pointing to these.

    My question is what happened just before this error came up.
    Loss of power? unplugged? shutdown?
    Jam?

    P
    What happened just before error came up was machine was shipped from California to Va.
    It supposidly worked "fine" before it was shipped.

  3. #13
    East Coast Imaging 2,500+ Posts
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    Quote Originally Posted by Stanman View Post
    I tried everything you suggested Screwtape.
    I cleared MNcon, did the P-Print, removed and cleaned the SDRAM (2nd time), removed cleaned and re-seated boot ROM, I also removed and cleaned contacts on the interface board that connects to the video from Fiery.
    Was there some information you wanted me to look at or tell you from the P-Print?
    After I cleared the MNc I noticed that it had changed the interface setting to "0".
    Is that the default or do you just have to set it again?
    It did not "see" the Fiery again until I set interface to "3", after that communication was ok and the same no matter what I set it to, (0-5).
    Is it supposed to be set on "3" for Fiery, that is what I had been told?
    Something I had not mentioned before is that no matter what I set the interface setting on when I send a test file from Fiery, details of the file always show "0" bytes file size.
    I also ended up with an "Invalid or corrupt default key" message and had to correct that.



    What happened just before error came up was machine was shipped from California to Va.
    It supposedly worked "fine" before it was shipped.
    The fiery should be set to 3.
    As i said take some precautions. You did well.
    Are you still getting E747.
    Canon Copier Repair Service. Sales, Parts & Toner. NYC/NJ area. Contact:East Coast Imaging Solutions,LLC

  4. #14
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    Unhappy

    Quote Originally Posted by SCREWTAPE View Post
    The fiery should be set to 3.
    As i said take some precautions. You did well.
    Are you still getting E747.
    Yes, E000747-8000, same as it ever was.
    Does the file size "0" tell you anything?

  5. #15
    East Coast Imaging 2,500+ Posts
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    I know this might be stupid question.
    Are you using the right PS driver for the Q1?
    Did it come with user software?

    Have you removed the fiery from the machine and if so, do you still get the E-code.

    Does the file size "0" tell you anything?
    No, It might be 0 because its not processing or going thru.

    This only happen when you print, It does not happen on power up?

    There are a couple of more things that can cause E747
    1.sdram, As we know already.
    2.memory (dimms)
    3.main controller fault

    Do you see a printer tab on the control panel.

    How certain are you that this unit was working properly when it was shipped.

    Last ?

    Do you have a email address?
    Canon Copier Repair Service. Sales, Parts & Toner. NYC/NJ area. Contact:East Coast Imaging Solutions,LLC

  6. #16
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    Quote Originally Posted by SCREWTAPE View Post
    I know this might be stupid question.
    Are you using the right PS driver for the Q1?
    Did it come with user software?

    Have you removed the fiery from the machine and if so, do you still get the E-code.

    Does the file size "0" tell you anything?
    No, It might be 0 because its not processing or going thru.

    This only happen when you print, It does not happen on power up?

    There are a couple of more things that can cause E747
    1.sdram, As we know already.
    2.memory (dimms)
    3.main controller fault

    Do you see a printer tab on the control panel.

    How certain are you that this unit was working properly when it was shipped.

    Last ?

    Do you have a email address?

    If I remove Fiery I do not get any error. I can print a file from control panel that does not go through Fiery, like the P-Print etc.
    I had not mentioned the fact but I have a keyboard, monitor and mouse on Fiery so I can see what is going on.
    The command workstation toolbar at the top of the screen turns red and says check network cable etc when I turn off the C1. The printer tab on C1 shows the printer and if I turn off Fiery it says "please wait". I am actually sending test files from Fiery directly.
    If I use the control panel on C1 and send a file it is seen on the Fiery so I know that part is working but I feel like it is all in the file info not going through the video card/cable to C1.
    You said sdram and then memory (dimms), I removed cleaned one dimm that was below hdd,
    and the boot rom that was on the right side off hdd.
    sdram? Is there more memory other than what I now about?
    PM sent

  7. #17
    Service Manager 100+ Posts
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    IF this mach was running before being shipped
    usually the 1 cable I would look for is the short lan cable (marked)
    from the Q1 to the C1
    Also the input from the hub/PC to the Q1

    Being able to print from the control panel is a big one,
    That says the C1 itself should be OK
    Sorry If I did not read that before somewhere in these posts that you stated that from the start!
    Just dont want to go chasing other problems that are not there.

    SO the point here is something changed after shipping.
    that can be a problem if it was NOT prepared to do that!
    But not usually in the PCB's unless this was shipped by stagecoach!

    Just moving it from one part of the shop can be a problem.
    Usually toner all over the place inside.

    I am thinking that the correct cables have been switched/lost/broken


    ALSO "who" can state the C1 was working before shipping.
    Just my 3 cents....used to be 2 cents but costs went up!
    P

  8. #18
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    Quote Originally Posted by Penvy View Post
    SO the point here is something changed after shipping.
    that can be a problem if it was NOT prepared to do that!
    But not usually in the PCB's unless this was shipped by stagecoach!

    Just moving it from one part of the shop can be a problem.
    Usually toner all over the place inside.

    I am thinking that the correct cables have been switched/lost/broken


    ALSO "who" can state the C1 was working before shipping.
    Just my 3 cents....used to be 2 cents but costs went up!
    P
    It might as well have been "shipped by stagecoach", it had to come up a 1 mile long unfinished gravel, dirt, rd full of potholes up the side of a mountain.

  9. #19
    Geek Extraordinaire 2,500+ Posts KenB's Avatar
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    I would imagine you've tried this already, but in case you haven't, power everything down, and remove the SCSI cable between the RIP and C1, and check very carefully for any bent pins. You may also want to reseat the interface cards (that the cable connects to) in both units.

    If I'm not mistaken, the crossover cable carries the signals between the two, while the SCSI carries the data itself. It sounds like the two are communicating, but the print data isn't getting through.

    Note: This is not a true SCSI cable, but rather a proprietary one. That means that if it's bad, you have to get one from Canon.
    “I think you should treat good friends like a fine wine. That’s why I keep mine locked up in the basement.” - Tim Hawkins

  10. #20
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    Quote Originally Posted by KenB View Post
    I would imagine you've tried this already, but in case you haven't, power everything down, and remove the SCSI cable between the RIP and C1, and check very carefully for any bent pins. You may also want to reseat the interface cards (that the cable connects to) in both units.

    If I'm not mistaken, the crossover cable carries the signals between the two, while the SCSI carries the data itself. It sounds like the two are communicating, but the print data isn't getting through.

    Note: This is not a true SCSI cable, but rather a proprietary one. That means that if it's bad, you have to get one from Canon.
    It is getting the file name etc and trying to print but it is not getting actual file.
    This cable and the interface cards at both ends are in my mind were the problem lies.
    I have reseated the card in C1 but not in the Q1, I have two of the cables but I have not thought to inspect them closely as you suggested.

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