Thanks Thanks:  0
Likes Likes:  0
Dislikes Dislikes:  0
Results 1 to 8 of 8
  1. #1
    elenz
    Guest

    Color network Scan Gear runs slow

    I have an IR 3380 that is setup for scanning with a new install of Ecopy SSOP on Windows Vista.They need the exchange connector so emails come from the authenticated user. The account rules are not to turn off the fire wall and I have made exceptions for the applications. Color networkscangear takes 5 minutes to complete a single page scan but Network scan gear hooked to another machine does it immediatly.
    Are there differences in the fire wall settings that need to be in place?
    Scan settings are set to black and white 200 dpi.

    Embedded scanning is not an option nor is embedded meap.
    Last edited by elenz; 12-31-2009 at 12:24 PM. Reason: Add info

  2. #2
    Technical Support Manager 50+ Posts welshman's Avatar
    Join Date
    Oct 2007
    Posts
    91
    Rep Power
    34
    if you have ecopy you dont need to use scangear just use the ecopy instead

    also those machine have a send kit so again i would use this and not scangear

    scangear is slow on colour machines due to the file size you can try changing the dpi settings to a lower level but i would just use ecopy or send

    cheers and have a great new year

  3. #3
    elenz
    Guest

    update

    Sorry I updated my post I am stuck with the scan station on this account and cant use embedded.

  4. #4
    Service Manager 1,000+ Posts
    Color network Scan Gear runs slow

    charm5496's Avatar
    Join Date
    Apr 2008
    Posts
    2,388
    Rep Power
    64
    Quote Originally Posted by welshman View Post
    if you have ecopy you dont need to use scangear just use the ecopy instead

    also those machine have a send kit so again i would use this and not scangear

    scangear is slow on colour machines due to the file size you can try changing the dpi settings to a lower level but i would just use ecopy or send

    cheers and have a great new year
    You have to use the CNWSG or NWSG in order to choose which machine the ecopy is going to link to for the scans.
    Is the processing of the images slow or is taking a long time for the scanned images to show on the ecopy scan station?

    You might have an issue with the copier causing your issues.

  5. #5
    elenz
    Guest

    Slow process time out

    The scans are showing up in the scan station but the app seams to hang on the last page until a time out accures. it appears to not get the completion of the scanned image from the scanner IR3380.
    I have someone scheduled to flash up the copier but I can get it to go through fine if the firewall is shut off for testing.Adding the sgtool.exe and ecopy app to the exceptions doesnt seam to help but works fine with the regular network scangear.

  6. #6
    Geek Extraordinaire 2,500+ Posts KenB's Avatar
    Join Date
    Dec 2007
    Location
    Cleveland, Ohio
    Posts
    3,949
    Rep Power
    126
    Quote Originally Posted by elenz View Post
    The scans are showing up in the scan station but the app seams to hang on the last page until a time out accures. it appears to not get the completion of the scanned image from the scanner IR3380.
    I have someone scheduled to flash up the copier but I can get it to go through fine if the firewall is shut off for testing.Adding the sgtool.exe and ecopy app to the exceptions doesnt seam to help but works fine with the regular network scangear.
    Yes, eCopy scanstation DOES require the use of CNSG to function.

    Make sure that you are using the latest version of CNSG, which is version 2.3, and can be found here: Canon U.S.A., Inc. Drivers & Downloads Device Management Software

    I had the exact same issue about a year ago - this is a known problem with eCopy ScanStation and the older versions, where the scanning is extremely slow and it hangs on the last page.

    Happy New Year!!!
    “I think you should treat good friends like a fine wine. That’s why I keep mine locked up in the basement.” - Tim Hawkins

  7. #7
    East Coast Imaging 2,500+ Posts
    Color network Scan Gear runs slow

    SCREWTAPE's Avatar
    Join Date
    Jan 2009
    Location
    New York City
    Posts
    3,399
    Rep Power
    69
    Now, Ecopy, do you have the one with hardware (Workstation, touch panel,the whole stand). If so, keep in mind that you can aslo reinstall Ecopy.

    You can also use the send feature, SMB,Email(SMTP). You also can aslo use Ldap and link your directory.
    Canon Copier Repair Service. Sales, Parts & Toner. NYC/NJ area. Contact:East Coast Imaging Solutions,LLC

  8. #8
    elenz
    Guest

    Thanks for you help Hope this thread wll help others

    Ok Here is what I found out.
    I was able to open the firewall for the UDP ports within the range of 1024 to 65535 and it worked at rated speed with no hangup on the end of the last page.
    Vista uses svchost.exe Windows Image Acquisition services for scanner and cameras.

Tags for this Thread

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
Get the Android App
click or scan for the Copytechnet Mobile App

-= -= -= -= -=


IDrive Remote Backup

Lunarpages Internet Solutions

Advertise on Copytechnet

Your Link Here