Canon W8400 firmware help, with printhead error e02802!

[jonbonse]

A customer of mine has printhead error E02802 on their W8400.

They have replaced the printhead with a new one but still shows printhead error.

I have tried to do some resets in service mode but no luck.

I read there is a firmware update which could resolve this issue but the program 'Gero firmware update utility 3.0' simply wont find the printer installed on my system neither via USB or ethernet! I can print to it (or at least see it trying).

I also understand that Canon ship the printheads out with the firmware but the customer seem to have binned the package the new printhead came in and didnt realise the firmware was there too.

Can anyone forward me the firmware and update program which will enable me to update the firmware?

All replies are very much appreciated!

Thanks

[teckat]

Follow this link below:

Professional Large Format Inkjet Printers - Graphic Arts Printers - Corporate and CAD Printers - Large Format Software - PIXMA Corporate and Graphic Arts Printers - PIXMA Pro Professional Inkjet Printers - Photo Fun Projects - Large Format Printer -

Canon USA Consumer Products

[teckat]

Follow this link below:

Professional Large Format Inkjet Printers - Graphic Arts Printers - Corporate and CAD Printers - Large Format Software - PIXMA Corporate and Graphic Arts Printers - PIXMA Pro Professional Inkjet Printers - Photo Fun Projects - Large Format Printer -

Canon USA Consumer Products

1) Power off the Printer.
2) Press and hold the INFORMATION + STOP + OK buttons simultaneously, then press the POWER button. Release the buttons when the message "FIRMWARE UPDATE" appears in the display.

If Print Head is replaced without updating firmware, the machine will go into error. In order to bypass this error, CITS (800-423-2366), will ship the L-Printer Service tool CD upon request. This tool will override the error code and allow you to update firmware with the new Print Head.

[jonbonse]

Thanks teckat

So i need the L-printer service tool if the machine has already had the new printhead?

What if I put the old printhead in that the fault originated with, could I use the firmware update tool downloaded from canon usa to update?

or do i have to perform what you said above:

'1) Power off the Printer.
2) Press and hold the INFORMATION + STOP + OK buttons simultaneously, then press the POWER button. Release the buttons when the message "FIRMWARE UPDATE" appears in the display.'

then use the downloaded firmware tool from canon usa?

[teckat]

yes

[jonbonse]

teckat

Still no joy in updating the firmware on the W8400!!

Tried the FUT downloaded from Canon and put the machine into downoad mode. . .

Still the upgrade tool will not see the machine to upgrade!

The only thing I havent tried is the parallel interface to see if it can upgrade that way.

If you have anymore ideas, please let me know!

Much appreciated!

[teckat]

teckat

Still no joy in updating the firmware on the W8400!!

Tried the FUT downloaded from Canon and put the machine into downoad mode. . .

Still the upgrade tool will not see the machine to upgrade!

The only thing I havent tried is the parallel interface to see if it can upgrade that way.

If you have anymore ideas, please let me know!

Much appreciated!

(First, power off the printer)
Press and hold the INFORMATION + STOP + OK buttons simultaneously, then press the POWER button. Release the buttons when the message "FIRMWARE UPDATE" appears in the display.

The heater board on the print head has been changed for manufacturing reasons.
Before replacing the print head, please be sure to perform the firmware upgrade with the old print head
installed.
Following firmware version upgrades should be performed according to the model machine that you have.
Firmware version
W2200: V. 3.08
W2200S: V. 1.08
W6400PG: V. 2.15
W6400D: V. 1.10
W8400PG: V. 2.15
W8400D: V. 1.10
Updating the firmware
<Windows>
1. Turn the printer ON. Check that the printer is online.
2. Run the file “setup.exe” in the “Firm Update” folder in the CD-ROM. The “GARO Firmware Update Tool”
will be installed.
3. Run GARO Firmware Update Tool from Programs in the Start menu.
4. Now follow the instructions for upgrading the firmware.
<Mac OS 8/ OS 9>
1. Turn the printer ON. Check that the printer is online.
2. Select the OS 8/ OS 9 folder in the Firm Update folder in the CD-ROM, and run “GARO Firm Update”.
“GARO Firmware Update Tool” will be installed.
3. Run “GARO Firmware Update Tool” from “Applications” – “GARO Firmware Update Tool” folder.
4. Now follow the instructions for upgrading the firmware.
<Mac OS X>
1. Turn the printer ON. Check that the printer is online.
2. Select the OSX folder in the Firm Update folder in the CD-ROM, and run “GARO Firm Update”.
The “GARO Firmware Update Tool” will be installed.
3. Run “GARO Firmware Update Tool” from “Applications” – “GARO Firmware Update Tool” folder.
4. Now follow the instructions for upgrading the firmware.
If you have an error code on the display please reinstall the old print head and use the “download mode” to
update the firmware.
How to enter the download mode
W8400/6400
While holding down the [Information] + [Stop] + [OK] keys simultaneously, turn the power ON.
The Data LED will blink during downloading/writing procedure.
W2200
While holding down the [Utility] + [Setup] + [Reset] keys, turn the power ON
[Firmware Update] will be displayed on the LCD display while the procedure is taking place.
Precautions when performing the firmware upgrade.
- Use the [GARO Firmware Update Tool] to confirm that the printer is online.
- Do not turn off the power OFF while the firmware is being upgraded.
- If the printer’s has the latest firmware version already installed, the printer’s status will display “Update
Finished” when using [GARO Firmware Update Tool].

[jonbonse]

thanks teckat but as I said before, the Garo update tool simply does not detect the printer is even there. . . evn tho you can send print jobs to it when it is 'online'.

Even tried 'holding down the [Information] + [Stop] + [OK] keys simultaneously, turn the power ON to get into download mode.

Still does not detect it is there.

[teckat]

i do not know if u are a service dealer ?/ u can try 1 800 423 2366

Wide Format Printer support>imageprograf w8400 >Canon CITS support group, located in Virginia,USA

[mailderrick]

What did you end up finding out? I am in a similar situation right now. I am trying to help a friend with their machine but they are far away and i do not want to make multiple trips. I have worked on many machines in the last 13 years but never thins model before. And we are a small printer shop so no access to canon support.
Derrick