Having a ir2870 stop printing when a fax comes in. Cust. has to power off machine to be able to print again.
any help would be greatly appreciated.
Thanks in advance.
tsb13
Having a ir2870 stop printing when a fax comes in. Cust. has to power off machine to be able to print again.
any help would be greatly appreciated.
Thanks in advance.
tsb13
Weird one. Can you elaborate more.
how does the fax disable all functions?
Are they any E-codes, Any messages indicating an error.
Have you checked system monitor to see if those print jobs
that don't come out are log in print monitor. If so check the error details #xxxx.
Canon Copier Repair Service. Sales, Parts & Toner. NYC/NJ area. Contact:East Coast Imaging Solutions,LLC
I would try re-installing latest firmware.
Couple of things to check/confirm... if toner saving option is set to stop printing faxes when toner is low, this will shut you down. These machines are also known for giving false low toner messages. Also, machines can be deadly slow to update control panel screens when a fax comes in. Have had customers complain and replacing control panels/upgrading software did not help. Also, please confirm if machine actually prints fax out or if incoming fax actually gets stuck and machine locks up. Good luck. Please post results.
The glass maybe half full, but less is more...
Printer + Fax + Copier = Jack Of Many Trades,
but Master Of None
Color Copier = Not A Color Printer
InkJet MFP = Not A Fax Machine
B/W Copier = Not A Press
Finisher = Deal Closer (salesman, not accessory)
Copier Tech = Admin's Stress Ball (Scapegoat)
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