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  1. #1
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    1023 with drum not installed correctly msg

    MFP just sitting there in idle.. flashes "paper jam" and "drum unit not installed correctly". No paper jam and replaced drum unit to be on safe side. Any ideas on where to go? Have manuals on the machine, but not a lot of OJT. Thanks in advance. Emujo


  2. #2
    Lead Service Technician 1,000+ Posts mrfixit51's Avatar
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    Only thing I can think of, is the cartridge has a finger that is supposed to mate up with something in the copier. Pull the drum out and look at the cartridge. The drum is on the left side, and the finger is on the right side of the cartridge. I had a customer where one of the guys took it upon himself to pull the cartridge out of the copier, and when he placed it back into the copier , it did not work, because he had managed to bend that finger out of place. Drum needs to go straight into copier, not at any angle...


  3. #3
    Service Manager 100+ Posts CanonHPTech's Avatar
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    Hmmm... I have never come across this message and wasn't aware that machine would produce this on display. However, I do know that you can put that Drum in wrong/cocked due to only a rail on one side. I believe you can even shut the door with it uneven placed. Not sure of how that machine detects Drum though. Also, machine should not make you pull Drum to remove paper jam so you may have a more major failure which is causing both messages. But keep it simple first and make sure Drum is in tact and fully seated and evenly seated in machine. Good luck, post results.

    The glass maybe half full, but less is more...
    Printer + Fax + Copier = Jack Of Many Trades,
    but Master Of None
    Color Copier = Not A Color Printer
    InkJet MFP = Not A Fax Machine
    B/W Copier = Not A Press
    Finisher = Deal Closer (salesman, not accessory)
    Copier Tech = Admin's Stress Ball (Scapegoat)

  4. #4
    Lead Service Technician 1,000+ Posts mrfixit51's Avatar
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    Quote Originally Posted by CanonHPTech View Post
    Also, machine should not make you pull Drum to remove paper jam so you may have a more major failure which is causing both messages.
    I pointed that out to the dufus that managed to screw up my machine, causing a service call when none would have occurred if he had only read an owners manual. He was getting an add toner message, so he pulled the drum.... DUHHHH!


  5. #5
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    Don't know why, but after replacing the developer unit, all messages cleared and MFP is working correctly. Thanks for the tips. EMujo


  6. #6
    Lead Service Technician 1,000+ Posts mrfixit51's Avatar
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    Glad to hear you have it resolved... the drum may have not been meshing well with the developer,, who knows.. Celebrate. A win is a win!!


  7. #7
    Service Manager 100+ Posts CanonHPTech's Avatar
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    If you ever learn one thing about machines its to never question why something might have worked. Even if you tried it three time before or defies all logic, it could be Gremlins. Glad to hear it worked.

    The glass maybe half full, but less is more...
    Printer + Fax + Copier = Jack Of Many Trades,
    but Master Of None
    Color Copier = Not A Color Printer
    InkJet MFP = Not A Fax Machine
    B/W Copier = Not A Press
    Finisher = Deal Closer (salesman, not accessory)
    Copier Tech = Admin's Stress Ball (Scapegoat)

  8. #8
    Senior Tech 100+ Posts Irish's Avatar
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    Never Argue With Success ... Old Irish Saying


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