Originally Posted by
costd
Canon says "first time it ever happened". Warranty does cover it (DOA), but Canon's solution is send the board in for repair to Hytec (they are the ones that labeled it un-repairable) and Canon pays for the repair. No advance exchange. Kicked ourselves in the shins by having the units shipped directly to the client and doing the installation onsite. Status is item 1 on the client's daily morning agenda. Pucker time.
Since they were DOA, client still has not accepted delivery of them. Our service manager is still collecting information from the tech that installed the units - but I think I see a common thread on both DOA units. Will post back if, on the off chance, I am right.
btw: Eariler post I said Nationwide - should have been Hytech.
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