colorpass z400 problem. HELP!!! :)) :((((

[Nandor]

Hello ALL!

we a canon clc 1160 with colorpass z400e. Its connected to pc , colorpass and pc communicates, but when i want to print from pc nothing happens. It disappears from pc , i guess it is sent to colorpass because no error window appears, but it doesnt print anything.
Could you help me what should be and / or where should be done? In pc, driver or colorpass settings can cause the problem?

thanks in advance for your help

Nandor

[mrfixit51]

Is this a new install at this site, or has it been there a while? Has it worked in the past, but does not work now? What has changed since it did work? Your question is a little vague, and more info will help us help you...

[Herrmann]

looks like a false configuration of the tcp/ip port
make sure that you have configured your port to lpd, then name the printer queue to print

[Nandor]

Is this a new install at this site, or has it been there a while? Has it worked in the past, but does not work now? What has changed since it did work? Your question is a little vague, and more info will help us help you...

hi, this is a new install. it was , would be the first time to use the colorpass, till now we only used the clc 1160 as a copier, not as a printer.we connected the colorpass with ethernet cable to a notebook istalled the driver , gave the ip address, allowed windows printing and gave all the addresses the colorpass needed (gateway, ip....). So the communication exists between notebook and colorpass. Want to print a file (tried word, images...) it disappears from notebook (no error is written that not able to print). But nothings printed.
Sorry if not using proper words....
thanks in advance
Nandor

[panos13]

Can you send test page or configuration page from the colourpass to the copier

[rar0411]

Can you log into the web interface of the printer by typing the ip adress you gave it into a web browser, and did you set the ip adress to manual rather than auto?

[Nandor]

Can you send test page or configuration page from the colourpass to the copier

Hello,

colorpass sends confpage, testpage .... to copier. The colorpass communicates with the printer, but it dosent comm with PC.

[teckat]

is the green LED on the 10/100BaseT connector lit. ??
*****perform Run Diagnostics from the Functions menu/ on the color pass/select Test I/F board
If the screen displays the message “Video diags failed,” then:
• Power off the ColorPASS and open the system.
• Re-seat the copier interface board.
• Power on the ColorPASS and run the test again. If the test still fails, you may need to
replace the copier interface board.



If the ColorPASS does not appear in the list of printers on the network, there may be another device on the network with the
same Ethernet hardware address.

There may be conflicting network settings in Setup and on the customer’s workstation

Printing problems may be caused by inappropriate Setup options

specific printing errors may be caused by missing or incorrectly placed printer description files
or System software may be corrupted

[mrfixit51]

If he is able to print the configuration page,, doesn't that rule out the interface board in the copier??

Nandor, check your private messages...

[teckat]

*****-let me get this straight/
1.you see the Z400 listed on the PC/ (yes i assume)
2.you try and print out a simple text doc. (ok)
3.you have no message on PC about fail to print ??
4.you have no message / or error on Fiery Screen ??
5.the network icon shows on z400 control panel (lower left side) ???