ir 2270 jam at fusing unit

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hi guys my costumer is using 1st class quality paper book paper 70 gsm. when i copy one side no jam. but when i copy 2 sided copy at letter size.it jams at the fusing when it going to print the back side.but when i set the paper to ltrr there is no jam at the 2sided. please help me guys.

[SCREWTAPE]

Smiley look at the latest thread for jamming at the fuser.
ir 4570 jamed paper

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hi screwtape my jam code is 107.how can i fix of it?

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hi guys writen on a service bulliten that i have to upgrade my dc con to version 18.1. but i only have 15.11 and 16.01. any body can share me this please. and i want a to know what does it mean of r in ltrr and a4r. my trainor in canon forgot to teach me.and it doesnt writen in a manual.

[countrytech]

hi guys writen on a service bulliten that i have to upgrade my dc con to version 18.1. but i only have 15.11 and 16.01. any body can share me this please. and i want a to know what does it mean of r in ltrr and a4r. my trainor in canon forgot to teach me.and it doesnt writen in a manual.

A4r is short edge feed and requires different cassette settings to A4r, because of the extra length.

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A4r is short edge feed and requires different cassette settings to A4r, because of the extra length.

hi man thanks for the responce do you have version 18.1 of dc con of 2270 or can i upload the dc con of thae machine that has a version of 18.1 via sst?

[countrytech]

hi man thanks for the responce do you have version 18.1 of dc con of 2270 or can i upload the dc con of thae machine that has a version of 18.1 via sst?

No sorry I don't

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thanks for the reply countrytech, can you share me system sofware of 2270 and dc con.please