The customer had a misfeed in this machine so I went out and took it out, but I believe the copier is overfeeding due to a dirty clutch. I know on the right side on the copier there are 6 screws to take out in order to get the paper feed section out so I can get to the clutches but when I took the screws out it just became loose and wouldn't come out. Is there something else I am missing that I need to take out out in order to get the paper feed section out? I am also getting an E065 error code. What causes this code, and what can I do to take care of it? Any help appreciated, thank you.
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