Problem with a Canon IR 5570 automatic paper size selection.

[teckat]

Hello again thank you for your help but I still have the problem, I made the changes that you told me but the system still does not recognize the size of the paper properly, the main problem is when I make a scan of a page using the automatic feeder, if I scan a mexican legal page using the automatic feeder the copier reads the page as if it were an american legal size, but when it prints the copy since the mexican legal paper is shorter the copier takes out like 2 rows of information, I guess that is because the copier tryes to print in an american legal size paper and suddenly runs out of space and stops printing, I think that I need to tell to the copier that it is not longer in the USA but in Mexico and the legal paper here is shorter, By the way we accuired a 5870 and does exactly the same. Thank you.

in the service mode - COPIER>OPTION>BODY> CONFIG setting
you will see
XX= COUNTRY
YY= LANGUAGE
ZZ= MANUFACTURE
AA=PAPER SIZE SYSTEM/ scroll through n' switch this setting for your default paper size

look for COPIER>OPTION>BODY>SCANSLCT- in some iR's it is Level 2
set it to 1 (Scan area is determined by paper size) if it set to 0=(Scan area is determined by document detection)

while in there u will see >These are DF Settings to be changed

ORG-LGL (Used to set special paper size not compatible with DF size recognition.)
0: LEGAL (value at time of factory shipment/value after RAM clear)
1: G-LEGAL
2: FOOLSCAP
3: A-FOOLSCAP
4: FORIO
5: OFFICIO
6: E-OFFICIO
7: A-OFFICIO
8: M-OFFICIO
9: B-OFFICIO

• ORG-LTR (Used to set special paper size not compatible with DF size recognition.)
0: LTR (value at time of factory shipment/value after RAM clear)
1: G-LTR
2: A-LTR
3: EXECUTIVE

• ORG-LTRR (Used to set special paper size not compatible with DF size recognition.)
0: LTR-R (value at time of factory shipment/value after RAM clear)
1: G-LTR-R
2: A-LTR-R
3: EXECUTIVE-R

Level 2 under COPIER>OPTION>BODY><INT-FACE>
<CST>
• U1-NAME (Used to turn paper name display when U1 paper size group is detected ON/
OFF.)
0: Display “U1” on touch panel (default).
1: Display paper name set by “CST-U1” service mode item.
• U2-NAME (Used to turn paper name display when U2 paper size group is detected ON/
OFF.)
0: Display “U2” on touch panel (default).
1: Display paper name set by “CST-U2” service mode item.
• CST-U1 (Used to specify paper name used by U1 paper size group.)
• CST-U2 (Used to specify paper name used by U2 paper size group.)
24: FOOLSCAP (CST-U2: Default)
25: Australian FOOLSCAP
26: OFFICIO
27: Ecuador OFFICIO
28: Bolivia OFFICIO
29: Argentine LETTER
30: Argentine LETTER-R
31: Government LETTER
32: Government LETTER-R
34: Government LEGAL
35: FOLIO
36: Argentine OFFICIO
37: Mexico OFFICIO
38: EXECTIVE (CST-U2: Default)

GOOD LUCK - HOPE THIS HELPS

[toantam]

iR5570
Have you ever check size sensor yet?
The sensor on the rear side, sometime it's so dirty, so it make the wrong size

[teckat]

fixed'

[lcslouis]

I am having the same problem on a customer's machine both tray 3 and 4 say U2 and when the paper is feed if i tell it to run multiple copies/ prints it jams but it's fine with 1 sheet at a time. I have replaced the Paper lift motor because a tray wasn't lifting replaced the tray 3 paper pickup/feed assm and the DC CONTROLLER PCB ASSEMBLY the 2 part numbers you list are not in the parts manual for this model is there any idea what board controls these sensors or is it the dc controller?