Thanks Thanks:  0
Likes Likes:  0
Dislikes Dislikes:  0
Page 3 of 3 FirstFirst 123
Results 21 to 22 of 22
  1. #21
    SanDiegoCopierRepair.com 1,000+ Posts
    C3100 ImageRunner mess

    blazebusiness's Avatar
    Join Date
    Apr 2010
    Location
    From NY--- live in San Diego , Ca.
    Posts
    1,248
    Rep Power
    51
    The letter -

    "October 31, 2008

    TO:

    Canon Office Imaging Dealers and Office Product Dealers

    SUBJECT: Acquisition of IKON Office Solutions, Inc. by Ricoh Co. Ltd.

    On October 31, 2008, Ricoh Co. Ltd. ("Ricoh") announced completion of its acquisition of IKON Office Solutions, Inc. ("IKON").

    Canon USA and IKON have entered into a confidential agreement regarding the terms of their relationship following the acquisition of IKON by Ricoh. Effective upon the closing of the acquisition, the retail dealer agreements between Canon USA and IKON terminated, and IKON is no longer an authorized retail dealer of or authorized service provider for Canon-brand business equipment. IKON will no longer be able to place new orders for Canon-brand business equipment with Canon USA.

    However, IKON is not precluded from selling and may continue to sell its inventory of Canon-brand business equipment, spare parts and supplies, and is not precluded from providing and may provide maintenance and repair services for Canon-brand business equipment. In addition, Canon USA will continue to sell spare parts and supplies to IKON for three years, and will provide certain technical support to IKON for Canon brand business equipment for at least one year.

    Sincerely yours,

    CANON U.S.A., INC."

    So, what does this mean?

    It means that RiKON will be able to service existing Canon clients for a max of three years, unless RiKON decides to purchase "years" of service part stock.

    RiKON can not sell any new Canon devices.

    For any Canon service issues that may require escalation, RiKON is as high as it will go.

    I do not know what this does to the Re-Man plant down in Mexico - last I knew, it was all Canon re-mans.

  2. #22
    Service Manager 10,000+ Posts
    C3100 ImageRunner mess

    teckat's Avatar
    Join Date
    Jan 2010
    Location
    VA
    Posts
    16,106
    Rep Power
    244
    Yeah' right- don't believe all that is written back in 2008. What's the use of spare parts without support_ IKON techs can not get support or escalate a Canon copier issue. The don't even buy parts from Canon, friends who still suffer at IKON tell me.
    **Knowledge is time consuming, exhausting and costly for a trained Tech.**

Tags for this Thread

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
Get the Android App
click or scan for the Copytechnet Mobile App

-= -= -= -= -=


IDrive Remote Backup

Lunarpages Internet Solutions

Advertise on Copytechnet

Your Link Here