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  1. #11
    Service Manager 10,000+ Posts
    Canon IR C5870u scan to email

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    u would hope poster knew that


    Setting up and trouble shooting Scan to email




    The following information must be entered in the machine and must be correct.
    1- SMTP server can name ( mail.myisp.com ) or ip address
    2- Default Gateway
    3- DNS server address
    4- A valid email address must be assigned to the machine put the address in both the
    machine address and the administrator address locations
    5- If they are on a Domain put the domain in the DNS Domain ( mycompany.com )
    After entering all of the above correctly reboot machine, and test.

    **The above assumes that your machine is already on the network and you can print and
    brows to it, and the SMTP does not require Authentication.

    TROUBLESHOOTING EMAIL ISSUES>

    If this is a new set up,
    1- verify your information with the IT person and confirm the SMTP does not require
    Authentication
    2- On most of the newer machines you have a PING function built into the machine, go
    to the network tab then scroll to the last screen, the Ping function is found under the
    Details tab. Enter the SMTP exactly the way you did when it was entered above and
    choose confirm.
    If ping was successful, then you know the machine has the ability to reach the server,
    confirm the from address was entered correctly, if yes confirm, Authentication is not
    required.
    If ping was unsuccessful, confirm that name resolution is working , do this by pinging
    the computer name of any PC on the network. If unable to ping computer name confirm
    DNS address, do an ipconfig /all on a nearby PC and confirm settings. If they have a
    WINS server add it under the SMB settings this should not be necessary but I have seen
    instances where this solved the problem.
    3- If the SMTP is outside of the local network, the router or domain controller may be
    preventing access to the internet. Confirm this by pinging any know internet address like
    Yahoo!.

    If unsuccessful >to rule out the router set the machine for DHCP reboot
    and let the machine take an address from the router/dhcp server. Confirm all the other
    settings and test again. If successful then you must have the IT person assign an
    exception for the machine in the Router Firewall or assign an isolation for the machine by
    MAC Address.
    4- If the above made no difference, confirm the Domain name is correctly entered, some
    machines have more than one place to enter this information. Often the IT person will
    give you the name of their Domain controller and not the actual domain name like yes we
    have a domain the name is mycompany, when you do an ipconfig all you will notice the
    actual domain is mycompany.local .
    5- Once you are certain you are reaching the SMTP and not accessing it confirm Port
    number and Authentication requirements

    The above information should be enough to solve most Scan to email issues or at least
    point you in the right direction. If the SMTP requires authentication all of the above
    applies along with the Authentication credentials User Name and Password
    **Knowledge is time consuming, exhausting and costly for a trained Tech.**

  2. #12
    Service Manager 10,000+ Posts
    Canon IR C5870u scan to email

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    Quote Originally Posted by tech25 View Post
    I’m the new IT guy for a firm and have a problem with the IR 5870u they are using. The issue is that folks want tot scan to email. I’ve tried statically assigning an IP as well as using DHCP. I have checked and re-check all general setting and everything checks out. The printer can ping everywhere both internally and externally. We are not using WINS anything but I still get an error. Any suggestions?
    To scan in a document and send it to an email address:
    1) Place the originals in the feeder and press the SEND button and specify the destination.
    2) Press the SEND SETTINGS and press SEND DOC. NAME to add a name to the document being sent and press OK.
    3) Press SUBJECT and enter the data to the subject line and press OK.
    Note: The subject may be up to 40 characters.
    4) Press MESSAGE and enter a message body and press OK.
    Note: The message body may contain as many as 140 characters.
    5) Press REPLY TO and select the reply-to-address and press OK, then press DONE.
    6) Select the file type of the image from the drop down list. Here you may choose between TIFF, MTIFF, JPEG or PDF.
    7) Press START and the process will begin.


    * Note - The imageRUNNER C3200, C3220, C3100, C3170, C2620, C5800, C6800, C5870U, C6870U, C4080, C4080i, C4580, C4580i, C5180, C5180i, 2270, 2870, 3570, 4570, 5070, 5570, 6570, 8070, 9070, 105+, 7105, 7095, 7086 models, and all newer models now support SMTP authentication via a username and password.



    If there is an issue with the available SMTP Server that prevents the Canon device from sending out Email, the customer can install a SMTP Mail Forwarding program on a local PC as a workaround. The PC running the SMTP software will act as the Canon device's SMTP Server. It will forward or relay the Canon device's outgoing Email to the outside world. This PC will need to have the ability to reach the Internet. The Canon device will need to have its SMTP Server setting configured to the IP address or hostname of the PC running the SMTP software.

    * Note - If the site's gateway to the Internet is filtering outgoing traffic (using access lists, firewall, etc) (blocking SMTP traffic - port 25), these workarounds still may not work. The outgoing Email traffic may be stopped at the gateway or at any point in the site's network where traffic filtering is occurring.
    * Note - Certain Internet Service Providers are now blocking port 25. They have chosen to do this in order to cut down on the amount of SPAM mail that is sent. All Email sent via the Internet is routed through port 25, the channel used for communication between a mail client and a mail server. This filter can create problems for Email servers and block legitimate Email as well as SPAM. You can check with your ISP to see if they are doing this.
    * Note - If your Canon device will be sending out a high volume of daily Email through your SMTP Server program on the PC, this may not sit well with your ISP (especially if the customer is registered for a home account, not a business account). Internet Service Providers monitor the traffic on their networks. If they notice a large amount of SMTP traffic coming from your node, they may contact the customer. Depending on their service agreement, they may want to stop or reduce this traffic.
    Various SMTP software solutions are available. Many can be downloaded from www.download.com . The following 2 solutions were tested in a lab environment and functioned correctly. These are just examples and are not supported by Canon.
    I. PostCast Server - This is a 3rd party SMTP mail server program that can be run on Windows 95, 98, Me, 2000, NT, or XP. It is currently offered as freeware (license is free). You can get more information on this software (and download it) at PostCast Server - Free SMTP Server. This application is not supported by Canon.
    II. Microsoft Virtual SMTP Server (IIS) - When IIS is installed on a Windows 2000 or XP PC, you can choose to install an optional SMTP Service. This allows you to configure a Virtual SMTP Server on this PC via IIS.
    **Knowledge is time consuming, exhausting and costly for a trained Tech.**

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