u would hope poster knew that
Setting up and trouble shooting Scan to email
The following information must be entered in the machine and must be correct.
1- SMTP server can name ( mail.myisp.com ) or ip address
2- Default Gateway
3- DNS server address
4- A valid email address must be assigned to the machine put the address in both the
machine address and the administrator address locations
5- If they are on a Domain put the domain in the DNS Domain ( mycompany.com )
After entering all of the above correctly reboot machine, and test.
**The above assumes that your machine is already on the network and you can print and
brows to it, and the SMTP does not require Authentication.
TROUBLESHOOTING EMAIL ISSUES>
If this is a new set up,
1- verify your information with the IT person and confirm the SMTP does not require
Authentication
2- On most of the newer machines you have a PING function built into the machine, go
to the network tab then scroll to the last screen, the Ping function is found under the
Details tab. Enter the SMTP exactly the way you did when it was entered above and
choose confirm.
If ping was successful, then you know the machine has the ability to reach the server,
confirm the from address was entered correctly, if yes confirm, Authentication is not
required.
If ping was unsuccessful, confirm that name resolution is working , do this by pinging
the computer name of any PC on the network. If unable to ping computer name confirm
DNS address, do an ipconfig /all on a nearby PC and confirm settings. If they have a
WINS server add it under the SMB settings this should not be necessary but I have seen
instances where this solved the problem.
3- If the SMTP is outside of the local network, the router or domain controller may be
preventing access to the internet. Confirm this by pinging any know internet address like
Yahoo!.
If unsuccessful >to rule out the router set the machine for DHCP reboot
and let the machine take an address from the router/dhcp server. Confirm all the other
settings and test again. If successful then you must have the IT person assign an
exception for the machine in the Router Firewall or assign an isolation for the machine by
MAC Address.
4- If the above made no difference, confirm the Domain name is correctly entered, some
machines have more than one place to enter this information. Often the IT person will
give you the name of their Domain controller and not the actual domain name like yes we
have a domain the name is mycompany, when you do an ipconfig all you will notice the
actual domain is mycompany.local .
5- Once you are certain you are reaching the SMTP and not accessing it confirm Port
number and Authentication requirements
The above information should be enough to solve most Scan to email issues or at least
point you in the right direction. If the SMTP requires authentication all of the above
applies along with the Authentication credentials User Name and Password
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