When it came back up was it on the wait screen and progress bar? Or was it just in a jam state?
Random rebooting is usually from bad memory sticks, I'd replace the memory sticks. Possible bad sector on HDD, have you tried holding 1+9 while booting?
When it came back up was it on the wait screen and progress bar? Or was it just in a jam state?
Random rebooting is usually from bad memory sticks, I'd replace the memory sticks. Possible bad sector on HDD, have you tried holding 1+9 while booting?
Just a thought, one way to test the memory/HDD would be to take a 100 page 2-sided document, and copy it from 2 sided originals to single sided copies. Or scan that huge document into a mailbox several times and see if the it reboots. It's possible single sided copies run fine because the bad memory address or bad HDD sector is never used, but when running duplex it uses more memory and writes to the bad spot, or the memory fills up and it has to use the HDD. Just something to try.
When it came back up was it on the progress bar. I came here this morning and I did a defrag and then I ran 50 double sided documents. Then another 50 double sided documents. Went fine.
Then I put 52 double sided copies in doc feed and scanned them in mailbox, so a total of 104 pages. No problem. Then I printed them out single sided, again no problem. I will keep you posted. Thanks you so much.
interlocks /door switches? commonly cause intermitten power on jams
doors latching properly?
NO I DID A DEFRAG --------To perform the Hard Drive Disk defrag, hold down 1 and 9 on the key pad and power up the ImageRUNNER. It will take 20 to 30 minutes for the Hard Drive to defrag. When the Hard Drive defrag is finished, DOWNLOAD mode will appear on the LCD display. At that time, power off the ImageRUNNER then turn the ImageRUNNER back on.
Canon USA, Inc. Systems & Technical Support Division1-800-528-2830
that 1 n' 9 defrag method does not always work/ it will sometimes cause a partition issue later on/ that is why i always re load or update firmware , instead of waiting 30/40 min. to then have the screen stuck on lower 1/4 of defrag
why did u post Canon's support number ??? their tech support people read from a procedure list/ and or put u on hold .
Field Knowledge/ and your own Troubleshooting Procedures will solve 80% of problems/ other 20% of issues end up being from end users
**Knowledge is time consuming, exhausting and costly for a trained Tech.**
I already updated the firmware. The Canon support # is there because I cut and paste the defrag method from the knowledge base on Canon's web site, because you stated what did I defrag? You said I did a HHD check which is different.
Bookmarks