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  1. #1
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    c3170 burns a line on the drum

    On a couple of my c3170s the customer has complained about a line. I have found a line burned onto the drum from front to rear, as if the charging roller stayed on and burned it; I replaced the drum. What could cause this and how to prevent it in the future?

  2. #2
    Service Manager 1,000+ Posts
    c3170 burns a line on the drum

    charm5496's Avatar
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    More than likely your DCON version is too low and needs to be upgraded. This was a common problem about 3 years ago with the 3100/3170 series machines.
    Accidents don't just happen. They must be carelessly planned.

  3. #3
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    c3170 burns a line on the drum

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    Quote Originally Posted by BillAgudelo View Post
    On a couple of my c3170s the customer has complained about a line. I have found a line burned onto the drum from front to rear, as if the charging roller stayed on and burned it; I replaced the drum. What could cause this and how to prevent it in the future?

    simple fix/ U need the software update that addressed this issue


    line caused by the charging roller remains on the surface of photosensitive
    drum

    line..JPG

    A modification is made, so that the charge to the charging roller is
    disabled at the emergency stop. upgrade the DCON > DCon 45.01

    Make sure u have Firmware 45.01 or later+
    **Knowledge is time consuming, exhausting and costly for a trained Tech.**

  4. #4
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    That sounds more like it, Charm5496; Thank you for your input. Where can I get or buy the latest System Software for the iR-c3170?

  5. #5
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    That is exactly what I am getting, Teckat, thank you for your reply. I will try to get the latest System Software and install it.

  6. #6
    Service Manager 10,000+ Posts
    c3170 burns a line on the drum

    teckat's Avatar
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    Quote Originally Posted by BillAgudelo View Post
    That is exactly what I am getting, Teckat, thank you for your reply. I will try to get the latest System Software and install it.

    check PM
    **Knowledge is time consuming, exhausting and costly for a trained Tech.**

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