Imageprograf w7200 won't go into service mode

[mrfuser]

Machine just tells us to replace print head, which we did for client. It won't let us into service mode at all, just keeps telling us to replace print head.

Any ideas?

Thanks

kelly

[teckat]

Machine just tells us to replace print head, which we did for client. It won't let us into service mode at all, just keeps telling us to replace print head.

Any ideas?

Thanks

kelly

images..jpg
READ>>>>>>Print head replacing Precautions: IN THE BOX

****Before replacing the print head, it is necessary to perform the firmware upgrade while the old print
head is installed. Please refer to the firmware upgrade instruction sheet that came in the box. The
following firmware version upgrades should be performed according to the model you have.

The Firmware upgrade CD-ROM has been
attached to the flap of the upper lid with a
tape for easy access.

Read the Firmware upgrade CD-ROM instruction
sheet
BOX..JPG

When connecting the printer via Firewire using Mac OSX10.2, there is a possibility that the printer
may not be retrieved from FUT. If this happens, install the printer driver compatible to the printer
currently in use.

Model Firmware version
W7200/W7250 Ver.2.12 or later

[Canuck]

I can't remember if its the same on w7200 but on 8100...main menu/maintanence/replace printhead/yes. Carriage will move into position to replace printhead(2 on 8100). Did you follow the procedure or just reemove the old one and stick a new one in...its all in the user manual

[mrfuser]

Yes we did all that needed to be done. We can't even get the machine to go into service mode by holding down "paper source" and "online". We can get it into download mode. Any other ways of getting into service mode?

Thanks

Kelly

[teckat]

Yes we did all that needed to be done. We can't even get the machine to go into service mode by holding down "paper source" and "online". We can get it into download mode. Any other ways of getting into service mode?

Thanks

Kelly

After u get in download mode press ONLINE key again once or twice /or the >>

****W8400 procedure may work below>>>>>

a) How to enter Service mode
Follow the procedure below to enter Service mode.
1) Turn off the printer.
2) Turn on the printer while holding down the [Paper Source] button and [Information] button.
3) Check that "Initializing" is shown on the display, and then release the buttons.
4) When paper has been loaded, pressing the [Online] button twice shows "SERVICE MODE" on the display. When no paper has been loaded, pressing
the he [Online] button once shows "SERVICE MODE" on the display.
5) Use the [down] button to make a selection.
Service mode is added to the options in the Main menu.
Service mode can be entered even during error status (when Exxxx and Wxxxx are shown on the display) by turning the power off and then using the above
key operation.
b) How to exit Service mode
To exit Service mode, turn off the printer.
c) Buttons used in Service mode
- Selecting menus and parameters: [<] button or [>] button
- Entering a lower-level menu: [ ] button
- Entering a higher-level menu: [ ] button
- Setting menus and parameters: [OK] button

[graham37]

Attachment 13796 Canon W7200 and W7250 Service repair manual