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  1. #1
    Field Supervisor 500+ Posts
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    ir-3045 licsense issue

    this customer bought this machine 3 years ago with the print, scan fax options installed and now finally wants to put it on the network. Unfortuntly it's asking for some liscenses. they can send a print job to it and it will spool then error out asking for the liscense and a memory issue. thanks t

  2. #2
    Service Manager 10,000+ Posts
    ir-3045 licsense issue

    teckat's Avatar
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    Quote Originally Posted by T911 View Post
    this customer bought this machine 3 years ago with the print, scan fax options installed and now finally wants to put it on the network. Unfortuntly it's asking for some liscenses. they can send a print job to it and it will spool then error out asking for the liscense and a memory issue. thanks t

    Previous customer probably did the 'Initialize All Data/Settings'. before selling or
    disabled the license key/ or never had them /
    **Knowledge is time consuming, exhausting and costly for a trained Tech.**

  3. #3
    East Coast Imaging 2,500+ Posts
    ir-3045 licsense issue

    SCREWTAPE's Avatar
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    Call a,



    Canon Copier Repair Service. Sales, Parts & Toner. NYC/NJ area. Contact:East Coast Imaging Solutions,LLC

  4. #4
    Lead Service Technician 1,000+ Posts mrfixit51's Avatar
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    Quote Originally Posted by T911 View Post
    this customer bought this machine 3 years ago with the print, scan fax options installed and now finally wants to put it on the network. Unfortuntly it's asking for some liscenses. they can send a print job to it and it will spool then error out asking for the liscense and a memory issue. thanks t
    A Canon qualified technician can contact the Technical Assistance Center, and get license information registered against the serial number. They can give that information over the phone. The big catch is you have to be legit, or you will not be able to speak to anyone...

  5. #5
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    Quote Originally Posted by mrfixit51 View Post
    A Canon qualified technician can contact the Technical Assistance Center, and get license information registered against the serial number. They can give that information over the phone. The big catch is you have to be legit, or you will not be able to speak to anyone...

    thanks much mrfixit

  6. #6
    Lead Service Technician 1,000+ Posts mrfixit51's Avatar
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    You are welcome!

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