Originally Posted by
TA_Tech
Hi MsArtDirector
It is a bit difficult for me to comment on your thread. Things is, there are different types of mailboxes and many different ways to configure, and use these, and based on the info that you supplied i cant clearly deduce what kind of setup you're using. I'm not sure if you do support on this device or if you are a user, but one thing that i can recommend is Firmware upgrades on this device. Since its release there have been many updates to resolve various issues, and the mailboxing problem that you're experiencing may be one of them.
For some reason your fault description does seem to ring a bell somewhere in the deepest darkest corners of my memory, but i just cant extract that distant memory to be sure if I've experienced, or heard of your particular problem on this device or if it was on another.
I can comment on CS3 though. We did encounter a minor issue with this not long after installation, when printing clolour patterns that fade from the one colour to the next in gradients, whereby the transition wasn't smooth, but this was resolved, if memory serves by a patch that was installed on the MAC (Snow Leopard) as well as a driver update. I'm speaking under correction about the MAC patch, as i wasn't involved with that. The patch could also have been on the Fiery, but the driver update i'm positive of.
It's a pity that you're experiencing so many problems with your device, because it is really a great machine. Other than the initial scanning issue experienced by my customer, and the CS3 problem, the machine has been running beautifully (touch wood), and even more impressive is that the volumes being pushed through this device is well beyond spec.
I hope that the suggested firmware upgrades will resolve the issues that you're experiencing with your device.
Kind Regards
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