I have HP4600 color printer which doesn't print color but print none color document. it will not print the document if there is a letter with a color font. what could be the problem.
help me out guys.
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I have HP4600 color printer which doesn't print color but print none color document. it will not print the document if there is a letter with a color font. what could be the problem.
help me out guys.
You posted this in the wrong forum (Canon).
If you post in the HP forum, you should get better results.
“I think you should treat good friends like a fine wine. That’s why I keep mine locked up in the basement.” - Tim Hawkins
Originally Posted by Atta
Wrong Forum for HP/
go to HP Support site for your product HP4600 , LINK IS BELOW
http://h20180.www2.hp.com/apps/Lookup?h_lang=en&h_cc=us&cc=us&h_page=hpcom〈=en&h_ client=S-A-R163-1&h_query=HP4600&submit.x=0&submit.y=0
**Knowledge is time consuming, exhausting and costly for a trained Tech.**
Is there toner in ALL the cartridges?
Yes and i even replaced all with new toner's
Atta,
I am still a little unclear about the symptoms.
Are you saying that color prints come out as blank, color prints come out as monochrome (black & white), or color prints have some other quality defect.
Can you post a scan of the quality problem. It's helps a lot to see the problem. =^..^=
If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^=
If I was a betting man, and I am, it sounds like a permission was setup to limit color printing and if there is one character of color, the printer does not allow printing. Normally you can check the setup of the printer by going to the Web Page through the IP address and see if some permissions were set up via the color permissions area. Basically everytime anyone sends a color print job through the printer driver, the user name and job name (web page name, Word document, etc) and the printer recognizes it, due to the fact this information is stored in the header. If you check and these option is not programmed. I would check the menus for a printer color lock out mode. I am not that familiar with HP, but many other manufacturers' use this mode to help limit color.
Sorry if you didn't get me well, It's a color printer and it doesn't nay color job sent to it, When you have full page of words and if a letter just one letter in the content of the document the printer will never print the document at all. but it can print any none color document. Hope you get me this time a round. Thanks
this is a Canon Forum/ post in correct Forum/ HP has a great site for support, i posted the link for you
HP 4600_Print Quality Troubleshooting Tool
Setup color procedure using Microsoft Internet Explorer
http://h10039.www1.hp.com/cpso-suppo...olorsetup.html
this link will hopefully fix your issue , follow instructions, click on link above
Also
Print Quality Troubleshooting Tool
Print your Configuration Page
- Press
to enter the MENUS on the control panel of the printer.
- Press
to highlight INFORMATION.
- Press
- Press
- Press
The message PRINTING... CONFIGURATION appears on the display until the printer finishes printing the Configuration page. The printer returns to the Ready state after printing the Configuration page.
*The Configuration page is used to view current printer settings, to help troubleshoot printer problems, or to verify installation of optional accessories, such as memory (DIMMs), paper trays, and printer languages.
instructions on link below>
/http://h10039.www1.hp.com/cpso-support-new/pq
/4600/configuration.html
they also have free support
HP Instant Support Professional Edition
http://h50203.www5.hp.com/hpisweb/customer/HPInstantsupport.aspx?&cc=us〈=en
HP Instant Support Professional Edition provides web-based support tools that automate and speed the resolution of technical problems on HP products.
English Language Support per Product Group
Server
Available Worldwide, 24 x 7 on all supported Servers products.
Storage
Asia Pacific, Japan, Europe, Middle-East and Africa, available 24 x 7 on all supported Storage products.
Imaging & Printing
Available Worldwide, 24 x 7 on all supported Imaging & Printing products.
Computing
Americas & Asia Pacific, available 24 x 7 on all supported Computing products.
Europe, Middle-East and Africa, available 9am - 3am CET (Central European Time).
All other supported languages
Hours of operation will vary to conform to local standard hours of business support.
Last edited by teckat; 07-04-2010 at 04:09 PM.
**Knowledge is time consuming, exhausting and costly for a trained Tech.**
add on info> Make sure you have the correct Print Driver installed
Network Defects
As a known defect in the networking card, this is the only problem the HP 4600 has that won't cost you a penny to fix. Occasionally the networking card, JetDirect, will fail. Meaning, you can no longer print from your computer. HP is well aware of this defect, and will fix it free of charge.
****Printing black instead of color
Cause
Color mode is not selected in the software
application or printer driver.
Select color mode instead of grayscale or
monochrome mode in the software application
or printer driver.
Cause
The correct printer driver is not selected in
your software application.
Select the correct printer driver.
or you may have a Defective HP print cartridge Replace the cartridge.
A non-HP cartridge might be installed.
Ensure that you are using a genuine HP print
cartridge.
**Knowledge is time consuming, exhausting and costly for a trained Tech.**
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