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  1. #1
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    cannot install Canon IR5570 with windows 7

    Dear all,
    I need your help.
    I have canon IR5570. my computer use windows 7 32 bit. conection with lan cable.
    That i have done :
    1. Ping canon from PC. success.
    2. Ping PC from canon IR5570. Failed.
    3. I install CanonDriverConfigToolv3_32BIT.exe
    Canon U.S.A : Disclaimer
    success.
    4. Install PCL5e-c_6_v8.70_v6.70_Setup.exe
    Canon U.S.A : Disclaimer
    failed because the pc does not detect the presence of Canon IR5570.
    now, I cannot print or scan use to canon IR5570.
    What will I do to solve problem?

    Thank you.
    sigid from Indonesia


  2. #2
    Service Manager 10,000+ Posts
    cannot install Canon IR5570 with windows 7

    JustManuals's Avatar
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    What version of Windows 7 are you running?


  3. #3
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    Quote Originally Posted by manuals4you View Post
    What version of Windows 7 are you running?
    Windows 7 32bit


  4. #4
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    Quote Originally Posted by manuals4you View Post
    What version of Windows 7 are you running?
    Dear manuals4you,
    I make personal massage for you but cannot enter becouse your massage is full.
    I need user guide or user manual (Not service manual) canon IR5570 to find solving problem. I have visited to your website, but i didn't get its. Could you give me link the file? I will pay with pay pal.
    Thank you.

    regards,
    sigid


  5. #5
    East Coast Imaging 2,500+ Posts
    cannot install Canon IR5570 with windows 7

    SCREWTAPE's Avatar
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    Quote Originally Posted by sikuswo View Post
    Dear all,
    I need your help.
    I have canon IR5570. my computer use windows 7 32 bit. conection with lan cable.
    That i have done :
    1. Ping canon from PC. success.
    2. Ping PC from canon IR5570. Failed.
    3. I install CanonDriverConfigToolv3_32BIT.exe
    Canon U.S.A : Disclaimer
    success.
    4. Install PCL5e-c_6_v8.70_v6.70_Setup.exe
    Canon U.S.A : Disclaimer
    failed because the pc does not detect the presence of Canon IR5570.
    now, I cannot print or scan use to canon IR5570.
    What will I do to solve problem?

    Thank you.
    sigid from Indonesia
    Are you using a patch cable directly connected to the PC.

    If so, you should be using a crossover cable.

    Just because you can't ping the copier doesn't mean its the driver issue.

    It looks like you have a communication problem.

    Canon Copier Repair Service. Sales, Parts & Toner. NYC/NJ area. Contact:East Coast Imaging Solutions,LLC

  6. #6
    Service Manager 10,000+ Posts
    cannot install Canon IR5570 with windows 7

    teckat's Avatar
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    Quote Originally Posted by sikuswo View Post
    Dear manuals4you,
    I make personal massage for you but cannot enter becouse your massage is full.
    I need user guide or user manual (Not service manual) canon IR5570 to find solving problem. I have visited to your website, but i didn't get its. Could you give me link the file? I will pay with pay pal.
    Thank you.

    regards,
    sigid


    What are Straight and Crossover cable/ info link below>>>

    What are Straight and Crossover Cables


    **Knowledge is time consuming, exhausting and costly for a trained Tech.**

  7. #7
    Service Manager 10,000+ Posts
    cannot install Canon IR5570 with windows 7

    JustManuals's Avatar
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    You may have to upgrade your Windows 7 32 bit to Windows 7 Pro. I found a lot of my programs do not run on my new laptop with Win7 32.

    HtH
    Paul@justmanuals.com


  8. #8
    Indentured Servant 500+ Posts D_L_P's Avatar
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    This is in the connectivity forum too...
    Quote Originally Posted by sikuswo View Post
    1. Ping canon from PC. success.
    2. Ping PC from canon IR5570. Failed.
    Quote Originally Posted by D_L_P View Post
    That's your problem right there, the copier can't talk to the PC. I think Vulkor called it, turn off your firewall and try it. You probably need to add an exception for simple file sharing and printing services.



  9. #9
    Lead Service Technician 1,000+ Posts mrfixit51's Avatar
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    Did this connection work before, say with windows xp? And now that you have changed to w7 it does not? All versions of w7 should handle basic connectivity the same...


  10. #10
    Field Supervisor 500+ Posts
    cannot install Canon IR5570 with windows 7

    blazebusiness's Avatar
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    Quote Originally Posted by manuals4you View Post
    You may have to upgrade your Windows 7 32 bit to Windows 7 Pro. I found a lot of my programs do not run on my new laptop with Win7 32.

    HtH
    Paul@justmanuals.com
    Communication / connectivity issue . No disrespect intended but Upgrading his version of Win 7 will not help this problem at all. Don't waste your time.

    Last edited by blazebusiness; 07-08-2010 at 03:49 PM.
    Anything can be made to work if you fiddle with it long enough- San Diego Copier Repair.com

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