Imagerunner 5070 finishing options grayed out

[mrfixit51]

3 staple heads in that finisher,,, normal stapling has no bearing on whether saddle stitchers work.

[Hebodius]

Is there only one place and one staple cartridge though?

So... it's not working because the saddle stitchers are broken?

[SCREWTAPE]

I believe I gave the part number.

Here are two shots of the staple unit and saddle stitch staple units.
They are totally separate.

[mrfixit51]

Is there only one place and one staple cartridge though?

So... it's not working because the saddle stitchers are broken?

Again: 3 staple heads in that finisher,,, normal stapling has no bearing on whether saddle stitchers work.

Thanks for the diagrams Screwtape!!

[D_L_P]

I take it the saddle stitch is not greyed out anymore but it still won't staple?

Have you tried totally uninstalling and reinstalling the driver? This sounds characteristic of a "new driver" instead of a "add new printer" install.

Another thing to try, in the print driver properties advance tab change it to "start printing after the last page is spooled". I've seen it fix a couple weird finishing issues.

What version of acrobat are you using? Full or reader? What version of Windows?

[KenB]

Maybe the finisher is trying to staple, but can't for some reason, like jammed staples. (There would be no error code(s) for that.)

Listen VERY carefully to the finisher when it should be stapling, and listen for what sounds like stapling.

Your problem may be as simple as a gunked up staple cartridge or two.

[teckat]

Is there only one place and one staple cartridge though?

So... it's not working because the saddle stitchers are broken?

make sure the staple cartridge is not in backwards/ i can't tell u how many times i have seen a cartridge in the wrong way

[teckat]

Saddle Finisher T2 / R2 / Q2 / Q4 / AA2 / AC2 / AD2 / AE2

Check the saddle stitch assembly, Check if the front and/rear Stapler Guide is mounted correctly. The guides should be mounted behind the protruding screw. See attached photos.