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  1. #1
    Trusted Tech 50+ Posts downhiller67's Avatar
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    canon ir c3200 "e000012-0002"

    good day!

    i have canon irc 3200, sometime when printing, there some data that jam, and error appears "e000012-0002", then im goin to turn off the machine, when turn on again, its okay, data that contains full color prone to jam, then the error appears. what wrong with the machine? could someone please help me.
    "paging sir teckat"

    thank you so much.

  2. #2
    SanDiegoCopierRepair.com 1,000+ Posts
    canon ir c3200 "e000012-0002"

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    The code refers to a drum ITB motor fault. Need to check if 24v is supplied to motor. I think that voltage can be interupted by a variety of microswitches that are in the same circuit. You will need to check those microswitches - especially MSW 5 & 6 or it may be necessary to trace power thru the circuit to resolve this issue but probably not because you can reset the fault.Check those switches! . Good luck----Blaze
    Anything can be made to work if you fiddle with it long enough- San Diego Copier Repair.com

  3. #3
    Service Manager 10,000+ Posts
    canon ir c3200 "e000012-0002"

    teckat's Avatar
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    blazebusiness / on the money

    also check that all door interlocks are closed
    seems like 24v is lost during printing



    imageRUNNER C2620 / C3200 / C3220 .





    the interlocks are highlighted in red.

    **Knowledge is time consuming, exhausting and costly for a trained Tech.**

  4. #4
    Trusted Tech 50+ Posts downhiller67's Avatar
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    good day!

    thank you for the replies. im going to work it out.
    hope i can find it.

    see yah!

    thank you and more power

  5. #5
    Service Manager 10,000+ Posts
    canon ir c3200 "e000012-0002"

    teckat's Avatar
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    Quote Originally Posted by downhiller67 View Post
    good day!

    thank you for the replies. im going to work it out.
    hope i can find it.

    see yah!

    thank you and more power
    INTERLOCKS are Door Switches







    Below is a diagram of the printer with the interlocks highlighted in red.

    **Knowledge is time consuming, exhausting and costly for a trained Tech.**

  6. #6
    Service Manager 10,000+ Posts
    canon ir c3200 "e000012-0002"

    teckat's Avatar
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    2650_001-1.jpg
    Double click on pic above
    **Knowledge is time consuming, exhausting and costly for a trained Tech.**

  7. #7
    Service Manager 10,000+ Posts
    canon ir c3200 "e000012-0002"

    teckat's Avatar
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    E012-0002

    Your ITB DRUM MOTOR M1 > Rotation and Drive voltage are interrupted during copying


    Loss of 24v/ and or poor door connections/ when u remove jams u are opening and closing doors/ look for a faulty connection/
    If u have a Sorter Connected/ make sure handle is locked into machine door latch when closed
    **Knowledge is time consuming, exhausting and costly for a trained Tech.**

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