You shouldn't be in the field if you don't understand the copy process. Digital is the opposite of the analog. You also shouldn't be in the field if you don't know networking or software basics. If you can't load a print driver or ping a printer your a tech that is soon obsolete. Keep everything simple. Relate new info to something you already know. I really feel alot of techs are limited troubleshooters not because of there lack of knowledge, but they don't know how to manage their emotions. They are nervous, or lack confidence. If your prepared for the call and plan, anyone can do it.
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