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Thread: IRAdvance5045

  1. #1
    Junior Member vquinton's Avatar
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    IRAdvance5045

    Copied a proposal w/colored pics, a bunch printed fine but one came out b+w; has happened before; wonders why
    Has anyone seen or heard about this problem before

  2. #2
    East Coast Imaging 2,500+ Posts
    IRAdvance5045

    SCREWTAPE's Avatar
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    Quote Originally Posted by vquinton View Post
    Copied a proposal w/colored pics, a bunch printed fine but one came out b+w; has happened before; wonders why
    Has anyone seen or heard about this problem before
    Make sure firmware is updated to the latest.
    Canon Copier Repair Service. Sales, Parts & Toner. NYC/NJ area. Contact:East Coast Imaging Solutions,LLC

  3. #3
    Service Manager 10,000+ Posts
    IRAdvance5045

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    Quote Originally Posted by vquinton View Post
    Copied a proposal w/colored pics, a bunch printed fine but one came out b+w; has happened before; wonders why
    Has anyone seen or heard about this problem before

    the Pics that come out B & W off the glass / are being read as B & W/ does the pic have a white border/ ?
    scanner may be reading something on pic to identify it as B & W

    Agree with SCREWTAPE about keeping up with Firmware updates on these ADVANCED Models
    **Knowledge is time consuming, exhausting and costly for a trained Tech.**

  4. #4
    Service Manager 1,000+ Posts
    IRAdvance5045

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    You can adjust the color recognition sensitivity in service mode. Some originals are more difficult for the scanner to pick up if they are color or B/W than others.
    Accidents don't just happen. They must be carelessly planned.

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