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  1. #1
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    Canon IR3300i Top Feeder Not Being Recognized

    Hello guys. Appreciate if anyone might recommend possible causes for the Canon IR3300i top automatic document feeder not being recognized. Unit had an error code that I did not write down (oops) before restarting the unit. IR3300i restarted w/out further error code but unit is not recognizing ADF. Further, the browser interface shows a regular non-ADF icon. Tried to restart the unit a few times & no change.

    Copier recognizes the power cord for the ADF being removed and plugged back in while device is on -- by the lamp going on as if sensing the connection. Otherwise, no joy.

    Appreciate any comments to troubleshoot the problem. Thank you.


  2. #2
    East Coast Imaging 2,500+ Posts
    Canon IR3300i Top Feeder Not Being Recognized

    SCREWTAPE's Avatar
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    The best thing to do is find out that error code.

    Canon Copier Repair Service. Sales, Parts & Toner. NYC/NJ area. Contact:East Coast Imaging Solutions,LLC

  3. #3
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    thanks - can you pls. direct me to the menu that may have stored the code.


  4. #4
    Master Of The Obvious 10,000+ Posts
    Canon IR3300i Top Feeder Not Being Recognized

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    Unplugging the DF and plugging it in while live is a sure way to blow the DC controller. Since Canon accessories are plug & play they can only become recognized during initialization. Regardless of what problem you started with, in addition you may need a DC controller.

    To check the error log enter service mode, Copier, Display, Error. =^..^=

    Last edited by blackcat4866; 09-13-2010 at 02:45 AM. Reason: cant speel.
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.


    blackcat: Master Of The Obvious =^..^=

  5. #5
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    Thanks Blackcat. Will review service mode. Thanks for advice.


  6. #6
    East Coast Imaging 2,500+ Posts
    Canon IR3300i Top Feeder Not Being Recognized

    SCREWTAPE's Avatar
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    ADF error codes usually start in the E400's,

    Canon Copier Repair Service. Sales, Parts & Toner. NYC/NJ area. Contact:East Coast Imaging Solutions,LLC

  7. #7
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    There is an E711 error message apparently that caused the ADF to stop functioning. Any background info. on error & how to approach is appreciated.

    Service Mode shows:
    9/12 0214 2017 E711 0001 4 00

    Thank you.


  8. #8
    East Coast Imaging 2,500+ Posts
    Canon IR3300i Top Feeder Not Being Recognized

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    E711-0001 Data is written to the error register of the communication IC (IPC) on the reader controller PCB four times or more within 1.5 sec.
    E711-0002 Data is written to the error register of the communication IC (IPC) on the DC controller PCB four times or more within 2 sec.
    E711-0003 Data is written to the error register of the communication IC (IPC) on the main controller PCB four times or more within 2 sec.

    Trouble shooting procedures.

    The connector has poor connection. The ADF controller PCB is faulty. The finisher controller PCB is faulty. The DA unit PCB is faulty. The card reader PCB is faulty.


    A. E711-0001
     Connector, ADF controller PCB
     Is the interface cable between the ADF controller PCB an the reader controller PCB normal?
     NO: Correct the cable.
     YES: Replace the ADF controller PCB.
    B. E711-0002
     connector, Finisher controller PCB
     Is the interface cable between the finisher controller PCB and the DC controller PCB normal?
     NO: Correct the cable.
     YES: Replace the finisher controller PCB.
    C. E711-0003
     Connector, DA unit PCB
     Is the interface cable between the DA unit PCB and the main controller PCB normal?
     NO: Correct the cable.
     YES: Replace the NE controller PCB.

    Canon Copier Repair Service. Sales, Parts & Toner. NYC/NJ area. Contact:East Coast Imaging Solutions,LLC

  9. #9
    Master Of The Obvious 10,000+ Posts
    Canon IR3300i Top Feeder Not Being Recognized

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    ADF comunication error.

    In this order:
    1) replace interface cable
    2) replace ADF controller PWB
    3) replace reader controller PWB

    To test the pigtail, remove the cable. Set you meter to resistance with beep. Connect your meter leads to the opposite ends of the first wire. 0 ohms resistance and beep? Good. Now wiggle the harness back and forth to see if the connection breaks. No? Go to the next wire. Continue until you've checked every wire, every pin. This is the most likely cause. If you do have an intermittent connection on one of the wires, don't think of cutting into the harness and repairing the wire. If one wire is broken, others are sure to be just as close to breaking. =^..^=

    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.


    blackcat: Master Of The Obvious =^..^=

  10. #10
    Service Manager 10,000+ Posts
    Canon IR3300i Top Feeder Not Being Recognized

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    Quote Originally Posted by dbmoylan@gmail.com View Post
    There is an E711 error message apparently that caused the ADF to stop functioning. Any background info. on error & how to approach is appreciated.

    Service Mode shows:
    9/12 0214 2017 E711 0001 4 00

    Thank you.

    Take apart that end block on cable/ check inside connectors/must sit firm

    DADF.JPG

    **Knowledge is time consuming, exhausting and costly for a trained Tech.**

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