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  1. #11
    Tech Specialist 1,000+ Posts Canuck's Avatar
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    Do you have a Multi-FAX Board D1 installed? This is required...Super G3 Q1 only gives one line

  2. #12
    Senior Tech 100+ Posts SESHU's Avatar
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    Quote Originally Posted by teckat View Post
    do u have a dual line fax installed

    u mean line 1/ line 2
    yes..
    daul line fax board.
    and i have diffrent 2 phone number lines.
    .....

  3. #13
    Lead Service Technician 1,000+ Posts mrfixit51's Avatar
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    There are settings, either in Addnl Func, or service mode, to turn off 2nd line access in case the copier had 2 line modem with only 1 phone line.

  4. #14
    Senior Tech 100+ Posts SESHU's Avatar
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    Quote Originally Posted by mrfixit51 View Post
    There are settings, either in Addnl Func, or service mode, to turn off 2nd line access in case the copier had 2 line modem with only 1 phone line.
    how to turn on secondline acces in service mode..

    hi..mrfixit..
    thaks for reply..but..

    iam searching in additinal settings for set to second lline access..

    nothing is there....

    how to set service mode settings turn on the access second line..???

    how to go...

  5. #15
    Service Manager 10,000+ Posts
    Ir4570 fax line a cannot work???

    teckat's Avatar
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    Quote Originally Posted by SESHU View Post
    how to turn on secondline acces in service mode..

    hi..mrfixit..
    thaks for reply..but..

    iam searching in additinal settings for set to second lline access..

    nothing is there....

    how to set service mode settings turn on the access second line..???

    how to go...
    Multi FAX Board-D1

    For the Dual-Line Fax Board, make sure the wire harness from the fax board to the Main Controller PCB is connected to J1005.


    Check that the yellow wiring harness is the correct one. Check that all pins on both sides of the harness are terminated. You must use the harness supplied with this fax option.

    fax.JPG

    Turn off /Check Dial Tone Before Sending
    **Knowledge is time consuming, exhausting and costly for a trained Tech.**

  6. #16
    Service Manager 10,000+ Posts
    Ir4570 fax line a cannot work???

    teckat's Avatar
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    some multi line fax boards do not have a dial tone/or monitoring for Line 2
    **Knowledge is time consuming, exhausting and costly for a trained Tech.**

  7. #17
    Senior Tech 100+ Posts SESHU's Avatar
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    Quote Originally Posted by teckat View Post
    multi fax board-d1

    for the dual-line fax board, make sure the wire harness from the fax board to the main controller pcb is connected to j1005.


    check that the yellow wiring harness is the correct one. Check that all pins on both sides of the harness are terminated. You must use the harness supplied with this fax option.

    fax.JPG

    turn off /check dial tone before sending
    i have dialtone in line a.works fine.fax receive and sending also.
    But no dailtone in line b.
    Line b phone line also iam checking its fine make calls going on and receive also ..after checking line jack ..
    I inserted in to line b. But there in no dail tone... Its silent?????
    That's why iam asking.
    How can i turn on line b signal.

    Iam settings what you said ..all is o.k.

    But there is no display add-on line setiings> .in communication settings>???
    Now what to do...

    How to get dail tone in line b????

  8. #18
    Service Manager 10,000+ Posts
    Ir4570 fax line a cannot work???

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    Like i said before/ not all LINE 2's have a dial tone

    All Fax Capable imageRUNNER Models
    Entering a Default Line for Use with a Dual Line Kit.




    Please be aware that this information refers to all imageRUNNER Models with the exception of the imageRUNNER ADVANCE



    When you have an imageRUNNER device with a Dual Line Fax Board, you may need to change the default TX Line priority from Line 1 to Line 2. You may also choose to prohibit transmissions on one of the lines. The selections are for Line 1 and Line 2 "TX Priority" or "TX Prohibit".

    Here is what you will see on the LCD as you make these selections.










    **Knowledge is time consuming, exhausting and costly for a trained Tech.**

  9. #19
    Service Manager 10,000+ Posts
    Ir4570 fax line a cannot work???

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    All Fax Capable imageRUNNER Models Selecting a Line to use when a Dual Line Fax Kit is Installed




    Please be aware that this information refers to all imageRUNNER Models with the exception of the imageRUNNER ADVANCE

    This applies to imageRUNNER devices that support a Dual Line Fax Kit. First, select the "Send Screen" and select "Send settings".


    Now select the "Line Selection" tab




    Here you will see 3 options. They are;



    1) Line 1 is the standard line.
    2) Line 2 is the Additional line.
    3) Auto will select the line as outlined under the "Fax Settings" tab from the "Additional Functions" menu.
    **Knowledge is time consuming, exhausting and costly for a trained Tech.**

  10. #20
    Service Manager 10,000+ Posts
    Ir4570 fax line a cannot work???

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    Quote Originally Posted by SESHU View Post
    yes..
    daul line fax board.
    and i have diffrent 2 phone number lines.
    .....

    Did u Check those FAX TYPE settings for your Country, that i posted
    **Knowledge is time consuming, exhausting and costly for a trained Tech.**

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