Thanks Thanks:  0
Likes Likes:  0
Dislikes Dislikes:  0
Page 1 of 6 123456 LastLast
Results 1 to 10 of 54
  1. #1
    Senior Tech 100+ Posts SESHU's Avatar
    Join Date
    Feb 2009
    Location
    INDIA
    Posts
    163
    Rep Power
    19

    Unhappy Ir4570 fax line a cannot work???

    Hi frnds....

    Ir 4570 fax line a/b canot worked.????

    But that is worked . How it is ..not in line mode....
    I placing the line jack insert into headset pin.. Back side of mechine.
    Then dial tone is coming. And fax sending and received worked.

    But when i insert into line jack line a or line b no dial tone is coming.

    What to do..

    Any settings is there for work lines a/b... In service mode.

    How to set the lines...
    Please give me reply....

    Last edited by SESHU; 09-27-2010 at 06:12 PM. Reason: STATUS CHANGING

  2. #2
    East Coast Imaging 2,500+ Posts
    Ir4570 fax line a cannot work???

    SCREWTAPE's Avatar
    Join Date
    Jan 2009
    Location
    New York City
    Posts
    3,402
    Rep Power
    58
    I think the modem where you are connecting the fax line cable is install upside down.
    I think the headset is the line, its just when the fax was installed, that modem probably was install upside down. You understand.. I gonna try to get some photos of what might be the issue.

    Last edited by SCREWTAPE; 09-27-2010 at 06:48 PM.
    Canon Copier Repair Service. Sales, Parts & Toner. NYC/NJ area. Contact:East Coast Imaging Solutions,LLC

  3. #3
    Senior Tech 100+ Posts SESHU's Avatar
    Join Date
    Feb 2009
    Location
    INDIA
    Posts
    163
    Rep Power
    19
    Quote Originally Posted by screwtape View Post
    i think the modem where you are connecting the fax line cable is install upside down.
    I think the headset is the line, its just when the fax was installed, that modem probably was install upside down. You understand.. I gonna try to get photo of what might be the issue.
    changing new board also.
    Same problem..


  4. #4
    East Coast Imaging 2,500+ Posts
    Ir4570 fax line a cannot work???

    SCREWTAPE's Avatar
    Join Date
    Jan 2009
    Location
    New York City
    Posts
    3,402
    Rep Power
    58
    Check these photos out.

    Is this install correct.

    Attached Images Attached Images
    Canon Copier Repair Service. Sales, Parts & Toner. NYC/NJ area. Contact:East Coast Imaging Solutions,LLC

  5. #5
    Indentured Servant 500+ Posts D_L_P's Avatar
    Join Date
    Oct 2009
    Posts
    865
    Rep Power
    28
    Might not be related, but we had an ir2230 that would not get a dial tone even thought the fax board was new out of the box. We found out since it was the 2230 series it needed a HDD, which was part of the multi-PDL kit. The salesman had promised to throw in the fax option for free. What he thought was just a matter of pulling the fax pcb out of a ir2800 copier and putting it in the 2230 turned out to be a very expensive learning experience. We had to order new the fax kit and multi-PDL kit and just give it away.

    With all the posts about changing models and resetting counters, is there even a HDD in the copier?
    Probably wouldn't hurt to reinstall the system software too.


  6. #6
    Senior Tech 100+ Posts SESHU's Avatar
    Join Date
    Feb 2009
    Location
    INDIA
    Posts
    163
    Rep Power
    19
    Quote Originally Posted by screwtape View Post
    check these photos out.

    Is this install correct.
    yes ... Screwtape.

    I check the board..
    Its reversed. Iam checking board reverse only .no board jacks reverse.
    Board jacks correct..

    Now i change to corect way what you have see in the image..
    That's way iam installed now ...
    O.k.


    Now ...what happend change the headset pin to line a. O.k ..
    line a worked. line b dial tone cannot come..and headset pin also dialtone has not come..

    Now what to do....


  7. #7
    Service Manager 10,000+ Posts
    Ir4570 fax line a cannot work???

    teckat's Avatar
    Join Date
    Jan 2010
    Location
    VA
    Posts
    15,206
    Rep Power
    215
    Quote Originally Posted by SESHU View Post
    Hi frnds....

    Ir 4570 fax line a/b canot worked.????

    But that is worked . How it is ..not in line mode....
    I placing the line jack insert into headset pin.. Back side of mechine.
    Then dial tone is coming. And fax sending and received worked.

    But when i insert into line jack line a or line b no dial tone is coming.

    What to do..

    Any settings is there for work lines a/b... In service mode.

    How to set the lines...
    Please give me reply....



    To check that the fax line is working / functional.

    -- To check for noise (humming, popping, clicking, static, etc.). Always have the customer listen to the noise. It is their responsibility to provide a noise-free, error-free channel.

    -- To check for long distance and international dialing access (newly installed lines may not be programmed correctly).
    -- To check for Pin Code access (not every operator is familiar with the required dialing sequences).

    2] Telephone Line Voltages: Fax machines communicate over single line phone networks where the 'Ring' and 'Tip' voltages are always located across the two center terminals. Line voltages are checked accordingly:

    on-hook voltage (phone is hung up)
    --set the volt meter to 200 vdc
    --should read within the 48vdc ~ 52vdc range

    off-hook voltage (phone is off-hook and dial tone is generated)
    --set the volt meter to 200 vdc
    --should read within the 8 vdc ~ 12 vdc range

    ringing voltage (incoming call)
    --set the volt meter to 200 vac
    --should read within the 75 vac ~ 105 vac range

    3] RJ11-C Modular jack: Testing phone line voltages can be difficult if not impossible at times unless you can establish a really good connection to the phone line. The RJ11-C box can be used to establish a good connection.

    --RJ11-C box with two female connectors (remove the cover and test with your meter across the red and green terminals). An additional phone cable is required.

    --RJ11-C box with one male and one female connector; remove the cover and test with your meter across the red and green terminals).

    **Knowledge is time consuming, exhausting and costly for a trained Tech.**

  8. #8
    Service Manager 10,000+ Posts
    Ir4570 fax line a cannot work???

    teckat's Avatar
    Join Date
    Jan 2010
    Location
    VA
    Posts
    15,206
    Rep Power
    215
    Quote Originally Posted by SESHU View Post
    yes ... Screwtape.

    I check the board..
    Its reversed. Iam checking board reverse only .no board jacks reverse.
    Board jacks correct..

    Now i change to corect way what you have see in the image..
    That's way iam installed now ...
    O.k.


    Now ...what happend change the headset pin to line a. O.k ..
    line a worked. line b dial tone cannot come..and headset pin also dialtone has not come..

    Now what to do....
    When G3 FAX v79.01 is used for the imageRUNNER 2270/ 2870/ 3570/ 4570 series, the following
    parameter settings are required.


    Check the parameters in the service mode (FAX > Type) in the following table and change the settings
    accordingly.


    Service Mode Item Setting values
    /use scroll bar bottom to view pic
    fax.JPG
    Follow the shut-down sequence. Then, turn off and on the main power switch.

    **Knowledge is time consuming, exhausting and costly for a trained Tech.**

  9. #9
    Senior Tech 100+ Posts SESHU's Avatar
    Join Date
    Feb 2009
    Location
    INDIA
    Posts
    163
    Rep Power
    19
    Quote Originally Posted by teckat View Post
    to check that the fax line is working / functional.

    -- to check for noise (humming, popping, clicking, static, etc.). Always have the customer listen to the noise. It is their responsibility to provide a noise-free, error-free channel.

    -- to check for long distance and international dialing access (newly installed lines may not be programmed correctly).
    -- to check for pin code access (not every operator is familiar with the required dialing sequences).

    2] telephone line voltages: fax machines communicate over single line phone networks where the 'ring' and 'tip' voltages are always located across the two center terminals. Line voltages are checked accordingly:

    on-hook voltage (phone is hung up)
    --set the volt meter to 200 vdc
    --should read within the 48vdc ~ 52vdc range

    off-hook voltage (phone is off-hook and dial tone is generated)
    --set the volt meter to 200 vdc
    --should read within the 8 vdc ~ 12 vdc range

    ringing voltage (incoming call)
    --set the volt meter to 200 vac
    --should read within the 75 vac ~ 105 vac range

    3] rj11-c modular jack: testing phone line voltages can be difficult if not impossible at times unless you can establish a really good connection to the phone line. The rj11-c box can be used to establish a good connection.

    --rj11-c box with two female connectors (remove the cover and test with your meter across the red and green terminals). An additional phone cable is required.

    --rj11-c box with one male and one female connector; remove the cover and test with your meter across the red and green terminals).
    hi..
    I checked everythimg line.
    For checking using that line make the phone calls also.
    Its worked.calls going on.and calls receive also.

    Same line what i said . Line a worked.fax received and sending its worked.
    Same line i insert line pin changed to line b/headset no dail tone or no response/nothing happend. .

    How to switch on line b . How to set line b and headset pin work???

    How to get line b and headset pin dailtone.????


  10. #10
    Service Manager 10,000+ Posts
    Ir4570 fax line a cannot work???

    teckat's Avatar
    Join Date
    Jan 2010
    Location
    VA
    Posts
    15,206
    Rep Power
    215
    do u have a dual line fax installed

    u mean line 1/ line 2

    **Knowledge is time consuming, exhausting and costly for a trained Tech.**

Tags for this Thread

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
Get the Android App
click or scan for the Copytechnet Mobile App

-=-=-=-=-=-


IDrive Remote Backup

Lunarpages Internet Solutions

Advertise on Copytechnet

Your Link Here