Originally Posted by
mntech
Hello everyone,
Is anybody familiar with these little laser printers? I have a customer that when making copies from the document feeder, the outputs are coming out very light(almost blank), but if they copy from the platen glass, the copies are perfect.
Very strange issue, they explained to me that it does not happen all the time. For example, they may put 10 pages in the feeder, the first 5 will be very light and then the last 5 may be perfect.
When I was first out there, I cleaned the df slit glass, but didnt not make a difference, and i noticed a lot of dust on the underside of the glass, so i took apart the entire doc feed/optics section to get at and clean the underside of the slit glass and optics as well, while i had the section opened, i cleaned the scanner HP sensor as well.
It seemed that my cleaning job had solved the issue, because the copies looked great from the feeder,I ran a good 50+ copies with no problems, but I was sad to hear back from the customer again a couple days later and they said the same problem is happening.
Any ideas? The only thing I can think of, is maybe if the scanner is not reaching its Home Position under the doc feeder slit glass? Or maybe the paper isnt making full contact with the slit glass, i dunno....HELP!
Thanks!!
Bookmarks