Originally Posted by
SCREWTAPE
There are no error codes. Is there a E713??
There are two possible causes that would display this message.
To isolate between the two possible causes, check to see if the imageRUNNER is communicating with the Finisher. This can be done through Service Mode>Copier>Display>and check to see that IC106 & IC125 both display a Version Number.
1st Cause:
If a Version Number is PRESENT, check to see that Bit 2 on SW971 is switched to "ON" position.
2nd Cause:
If a Version Number is NOT PRESENT, check to see if 5 volts is present at J101 - Pin 3, on the Finisher Controller. The missing 5 volts will cause no communication and generate the message.
To Troubleshoot for the missing 5 volts:
Check for 5 volts at J714 - Pin 7, of the Fuse PCB. If the 5 volts is missing, check J711 - Pin 1, of the Fuse PCB for 5 volts. If 5 volts is present at J711 - Pin 1, replace the Fuse PCB, if missing, replace the Finisher Power Supply.
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