14.3.10.10 E067-0100 Error Code: Troubleshooting upon error code indication
0007-9846
iR C3100 / / / iR C3100N / /
Description
This error code can be displayed when the current measured at the primary transfer ATVC is abnormal 2 times in succession.
Field Remedy
When this error code is displayed, perform the steps below.
1. In service mode (Level 2) [COPIER> Display> HV-STS], make sure that the rightmost value for each "1ATVC" exceeds 3000.
2. Check the following and take an appropriate measure against; condensation occurs inside the host machine, a spring for the primary transfer roller
comes off, or the shaft of the primary transfer roller is soiled where the leaf spring for applying transfer voltage comes in contact.
3. Execute the following service mode [COPIER> Function> MISC-P> 1ATVC-EX (to execute the primary transfer ATVC forcibly)], and then check
the service mode described in the Step 1 to make sure that the value is smaller than 3000. If not, the drum unit is likely to be faulty, replace it with a
new one.
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