C3200 - frozen display

[gezeo750]

Well I was having trouble getting into setup for the C1, I kept getting the E00067-0004 error (I think that's what it is). Well it's stopped doing that, but now everytime I try to get into the setup for the C1 I now get a message saying the print server has shut down, and to restart both the copier, and the server.

[SCREWTAPE]

Well I was having trouble getting into setup for the C1, I kept getting the E00067-0004 error (I think that's what it is). Well it's stopped doing that, but now everytime I try to get into the setup for the C1 I now get a message saying the print server has shut down, and to restart both the copier, and the server.

Was it a E677-0004

[gezeo750]

Yep that's the one.

[SCREWTAPE]

Buddy what are you really doing.

This error code will be indicated when an error is detected during the configuration check made at the time of the imagePASS C1 Startup .

Perform the following troubleshoot steps, in this sequence:
1. Check if the affected iRC 3200 has 256 MB extended RAM installed.
2. Check and make sure the Boot Rom of the iRC3200 is type "C"
3. Enter the Service Mode and make the Interface Setting set to "3" COPIER > OPTION > INT-FACE > IMG-CONT
4. Check and reseat all the connection cables.
5. The System Software could be corrupt. Reinstall the System Software
6. If the error persists after reinstalling the System Software, one of the following parts may be defective and should be checked.
1. Network Cable
2. Video Cable
3. Hard Drive
4. Motherboard

[teckat]

C3200 ver 90.03
C1 Server info ver 2.1

you're good

[teckat]

Yep that's the one.

are u a tech ?? do u have experience on Canon

u may need to re load C1 Firmware

[gezeo750]

Buddy what are you really doing.

This error code will be indicated when an error is detected during the configuration check made at the time of the imagePASS C1 Startup .

Perform the following troubleshoot steps, in this sequence:
1. Check if the affected iRC 3200 has 256 MB extended RAM installed.
2. Check and make sure the Boot Rom of the iRC3200 is type "C"
3. Enter the Service Mode and make the Interface Setting set to "3" COPIER > OPTION > INT-FACE > IMG-CONT
4. Check and reseat all the connection cables.
5. The System Software could be corrupt. Reinstall the System Software
6. If the error persists after reinstalling the System Software, one of the following parts may be defective and should be checked.
1. Network Cable
2. Video Cable
3. Hard Drive
4. Motherboard

I've only got 128MB of RAM installed
Boot-Rom is 70.01C
INT-FACE was already set to "3"
Everything is reset...now
Don't have the disc so can't reinstall system software...
I'll have to check and see if the error still persists come next week...
The network cable is good
Not sure how to tell if the video cable is still good though.
Can I connect the HDD to a PC to tell if it's still good?

are u a tech ?? do u have experience on Canon

u may need to re load C1 Firmware

No I'm not a Canon tech. I work for a computer consulting company as a network admin/technician. We suggested our client buy this printer, now we're having trouble getting it to work. We figured we'd just connect it to the new network after moving it in, but it just hasn't been that easy. It's been nothing but trouble, and I've been given the task of trying to get it back up and running with no prior experience.

[teckat]

I've only got 128MB of RAM installed
Boot-Rom is 70.01C
INT-FACE was already set to "3"
Everything is reset...now
Don't have the disc so can't reinstall system software...
I'll have to check and see if the error still persists come next week...
The network cable is good
Not sure how to tell if the video cable is still good though.
Can I connect the HDD to a PC to tell if it's still good?


No I'm not a Canon tech. I work for a computer consulting company as a network admin/technician. We suggested our client buy this printer, now we're having trouble getting it to work. We figured we'd just connect it to the new network after moving it in, but it just hasn't been that easy. It's been nothing but trouble, and I've been given the task of trying to get it back up and running with no prior experience.

Here is some reading on iMAGEPASS C1

C1_Installation.pdf

imagePass_C1V2_SG.pdf

[gezeo750]

Thanks. These should help me out immensely.

[teckat]

Thanks. These should help me out immensely.

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