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  1. #1
    Trusted Tech 50+ Posts y_us1982's Avatar
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    Platen glass detection error on ir4570

    when i'm using a platen glass scanning an a4 paper, it always detect a3 size. it only happen when i closed the adf, when i let the adf opened it scan a4 like normal. anybody can help on this matter?


  2. #2
    East Coast Imaging 2,500+ Posts


    SCREWTAPE's Avatar
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    Quote Originally Posted by y_us1982 View Post
    when i'm using a platen glass scanning an a4 paper, it always detect a3 size. it only happen when i closed the adf, when i let the adf opened it scan a4 like normal. anybody can help on this matter?
    Check your Original detection values in service mode.

    Level 2/ Copier/ Option/ Body SENS-CNF = 1


    SENS-CNF =0 (default) : AB Type Document Sensor Placement
    SENS-CNF = 1 : Inch Type Document Sensor Placement

    Canon Copier Repair Service. Sales, Parts & Toner. NYC/NJ area. Contact:East Coast Imaging Solutions,LLC

  3. #3
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    if SCREWTAPE's advice is not working, try to replace reader controller board.



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