ir2200 service and scan setting changed - need to change back

[gbroadfoot]

We recently had our ir2200 serviced. PRIOR to service when my end users scanned to their PC's the scan produced 1 continuous document. AFTER service whenever a user scans to their PC the scan is now a series of single page scans. Scanning works - its just a pain having to click through each page now Vs. scrolling through a single document in the past.

I choose not to call the vendor back onsite to resolve this - I'd rather fix it myself.

Where do I go in settings to change the scanning setting back?

[teckat]

We recently had our ir2200 serviced. PRIOR to service when my end users scanned to their PC's the scan produced 1 continuous document. AFTER service whenever a user scans to their PC the scan is now a series of single page scans. Scanning works - its just a pain having to click through each page now Vs. scrolling through a single document in the past.

I choose not to call the vendor back onsite to resolve this - I'd rather fix it myself.

Where do I go in settings to change the scanning setting back?

Memory Sending:

All of the originals to be sent are first scanned into memory, then sent. This means that you do not need to stay near the machine once the originals have been scanned. The memory can hold a total of approximately 8000 pages of sent and received documents.

Direct Sending:

The machine sends each page of the document to the destination as it is scanned, without storing the document in memory. Use 'Direct Sending' when the memory is full, and you still need to send a document.

With 'Direct Sending', you can send a document of 2 or more pages only when using the feeder. You can only send 1 page at a time when you place your original on the platen glass.

You can specify only 1 destination at a time for 'Direct Sending'. 'Memory Sending' is automatically set when multiple destinations are specified.

'Memory Sending' is automatically set when using 'Delayed Send'.

To enable or disable 'Direct Sending' mode for a fax job on most fax capable imageRUNNER models:

1. On the Send tab, specify the fax destination.

2. Press the [Send Settings] button in the lower right hand corner of the Send tab.

3. Press the [Direct] button to set or cancel 'Direct Sending' mode. If [Direct] is not selected, then 'Memory Sending' mode is used.

4. Select any other desired options and hit [Done].

5. Press the [Start] key to send the fax.

[neonic]

I assume you mean an IR2200i i.e with send function , without checking in the manual or being stood in front of the machine i would guess.
Press Add Func Key (*), communications settings, TX settings, Edit standard send settings, unhighlight Divide Pages,,,,,

let me know if not, i'll look in the book