All imageRUNNER-iR Series, All imagePASS Series, All imageRUNNER LBP Series, All Color Enabled imageRUNNER Models, Cannot 'Get Device Status' on Canon NDPS printers.
When performing 'Get Device Status' on a Canon NDPS printer driver, the following warning message pops up.
Workaround :
This happens when you perform Get Device Status by going to the Printers and Faxes folder, right clicking the printer object, then clicking Properties (see figure 1). Figure 1
Going to the 'Device Settings' tab, click the 'Get Device Status' button (see figure 2). Figure 2
Click 'Yes' in the Confirmation prompt
Finally this warning window (see figure 4) will appear indicating that there was a problem performing the specified printer driver function. Figure 4
In order to correct the problem the PortSet utility needs to be run on the affected workstation.
Using the attached compressed (PortSet.zip) file, download and extract all the contents of that file to a folder in your local hard drive. With winzip installed in your workstation, double-click the compressed file. Highlight all the files in the pane and click the 'Extract' icon (see figure 5).
Figure 5
In the 'Extract to': field, type the location; in our example, it is C:\canon, then click 'Extract.' (see figure 6).
Figure 6
Now, to configure the NDPS printer using the PortSet utility, double-click PortSet.exe, (see figure 7).
Figure 7
Highlight the NDPS printer and click 'Modify' (see figure 8).
Figure 8
Choose 'TCP/IP' protocol and then enter the ip address of the copier in the Network Address field. Click OK. (see Figure 9).
Figure 9
Finally, click 'OK' (see figure 10). Once the port set tool is executed, you will be able to perform 'Get Device Status' on the installed NDPS printer.
Figure 10
For information about adding or updating printer drivers in NDPS, please refer to KB article 59710.
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Originally Posted by MFPTech
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