Canon IR C5180 "Default Key Corrupted or Invalid"

[chrisser1]

I have an image runner IR C5180 with "default key is corrupted or invalid" message. It is a new acquisition to our shop. Had no problem with initial installation and everything works fine but now I am getting the above message. I have attempted to apply other fixes posted in this forum. When I tried to use additional functions>system settings>network settings>tcp/ip settings>certificate settings>, I get as far as the step to have me erase the default key and get the following message: "Cannot delete the default key because it is in use by SSL or other settings. Check the settings". When I go into service mode (Copier>Function>Clear>) I have no option for CA-Key. Does anyone have any suggestions.

thanks, Chris

[charm5496]

1. Enter service mode * 2 8 * > * 2, for level 2
2. Copier > Function > Clear > highlight CA Key - press OK.
3. Power copier off, then back on - Default Key is Corrupt message should clear.

[chrisser1]

The problem is, as I mentioned before, I do not have the CA Key option in service mode to choose.

[zoraldinho]

*level 2

[teckat]

The problem is, as I mentioned before, I do not have the CA Key option in service mode to choose.

1) Start up your [SERVICE MODE] Level 1
2) Start-up of level 2 of [SERVICE MODE]
press [*] add function button again. Then, by pressing #2 button on control panel, the screen is displayed.
ir3200control_panel.jpg
OK.JPG

[charm5496]

1. Enter service mode * 2 8 * > * 2, for level 2
2. Copier > Function > Clear > highlight CA Key - press OK.
3. Power copier off, then back on - Default Key is Corrupt message should clear.

The problem is, as I mentioned before, I do not have the CA Key option in service mode to choose.

The answer was there all along....good luck!!

[chrisser1]

I was able to get into level 2 service mode and cleared the CA Key. The message is gone. Thank you for your assistance.

Chris

[teckat]

I was able to get into level 2 service mode and cleared the CA Key. The message is gone. Thank you for your assistance.

Chris

Just a note/
There was a Firmware update that addresses this CA Key issue false message

[Pagal]

I have an image runner IR C5180 with "default key is corrupted or invalid" message. It is a new acquisition to our shop. Had no problem with initial installation and everything works fine but now I am getting the above message. I have attempted to apply other fixes posted in this forum. When I tried to use additional functions>system settings>network settings>tcp/ip settings>certificate settings>, I get as far as the step to have me erase the default key and get the following message: "Cannot delete the default key because it is in use by SSL or other settings. Check the settings". When I go into service mode (Copier>Function>Clear>) I have no option for CA-Key. Does anyone have any suggestions.

thanks, Chris

really Works

[zoraldinho]

really Works

Of course it work.This is a serious forum!

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