ir6570 e0004-00103

[makarooroo]

sorry for the late reply friends...
the machine was given for thorough checking.. at a service center. they examined each and every part in detail. and to their surprise everything works fine when on another body. the DC board was found to be the culprit in last. but that also is working when placed on another body.
so they suggested some memory problems.
well we took the machine back.
now we used another DC board on the machine it is working fine. the damaged (supposed) DC board works on the other machine also.
but whenever we insert the DC board it error code means "IH no Current"
what could be the issue.?
every component works fine when checked on other machines... even the DC board too.

"one more note.. at the first time the machine was damaged when a dad service person disconnected the internal fan its terminals somehow touched the body" this could be the reason - we are not sure..
please suggest something.. could it be a memory problem as the service center suggests?

[teckat]

why don't u just do a DCON clear on DC pcb.

think it's a connector issue-

[makarooroo]

why don't u just do a DCON clear on DC pcb.

think it's a connector issue-

Thank you very much. but we are little bit afraid. so can you please tell us step by step what to do?
or just goto service mode and clear dcon?
please advice...

[teckat]

u first print out the P PRINT Settings with the Functioning DC PCB/ in the Printer

power off/ remove DC PCB./
put in the DC pcb with the error message/
power up-get in service mode/
and do a DCON clear on Pcb this pcb/
power off printer/then power up/ if u now receive no error message/ u have a working DC PCB.
U can now put in the P PRINT settings , u printed out before-

if all goes well/ you will have Two DC Pcb's that function - and both will have same DCCON settings of that machine

if all does not go well with that error message DCpcb/ remove it/
and put back your functioning DCPcb u removed earlier/ since u did not do a DCON clear on it, u do not have to put back the settings from P PRINT-

Take that P PRINT and store with machine

[makarooroo]

u first print out the P PRINT Settings with the Functioning DC PCB/ in the Printer

power off/ remove DC PCB./
put in the DC pcb with the error message/
power up-get in service mode/
and do a DCON clear on Pcb this pcb/
power off printer/then power up/ if u now receive no error message/ u have a working DC PCB.
U can now put in the P PRINT settings , u printed out before-

if all goes well/ you will have Two DC Pcb's that function - and both will have same DCCON settings of that machine

if all does not go well with that error message DCpcb/ remove it/
and put back your functioning DCPcb u removed earlier/ since u did not do a DCON clear on it, u do not have to put back the settings from P PRINT-

Take that P PRINT and store with machine

sorry took so much time.. but the other PCB was a friend's and it took some time to get it. finally did it in last week and wonder of wonders everything is fine..

we did just as instructed by you. thank you very much
mods please close this thread as the problem is solved

[teckat]

sorry took so much time.. but the other PCB was a friend's and it took some time to get it. finally did it in last week and wonder of wonders everything is fine..

we did just as instructed by you. thank you very much
mods please close this thread as the problem is solved

thanks & good luck The Dude.jpg

[mardi rk]

thanks & good luck The Dude.jpg

Dear brother,please help me with another solution in this error case.. I already do everything in this forum.. Thx

[teckat]

Dear brother,please help me with another solution in this error case.. I already do everything in this forum.. Thx

===========================================
what is the sub-code E004-XXXX


E004 The IH power supply is faulty/the IH control mechanism is faulty.
After correcting the fault, be sure to reset the error.
(COPIER>FUNCTION>CLEAR>ERR)

sub codes:

0101 There is a mismatch between the input voltage
and the IH power supply ID. Replace the fixing heater power
supply with one designed for the country of installation (voltage).

0102 The IH current is faulty. (current leakage) - Check the connector
for any fault in connection.
- Replace the fixing heater power supply.
- Replace the DC controller PCB.
0103 The IH current is faulty. (no current)
0104 There is an IH over-current.
0105 The IH input voltage is too high.
0106 The IH input voltage is too low.
0201 At power-on (or, when IH is at reset), the IH
control mechanism is not in an initial state.
0202 At IH start-up, the IH control enable flag is not set
within 1 sec after the start flag is set.
0203 With IH at rest, the IH control flag is not released.
0204 The 12-V power supply (IH relay) is identified as
being off.
0205 At IH start-up, the PWM_ON data is faulty ('0' or
'FFFF').
- Replace the DC controller PCB.




E004 is caused either by a fault in the power supplied to the fuser assembly or a breakdown of a component inside the fuser assembly.

Technician's that are troubleshooting this error should first check and monitor the voltage at the wall outlet.
If the voltage coming from the outlet drops below 105V AC at any time the imageRUNNER 6570 will display an E004.

A test of the neutral to ground voltage should also be performed. This will confirm there are no abnormal voltage ratings.

The Voltage check should be made during an extended copy run where a minimum of 100 copies are made.

[mardi rk]

Dear brother,in my case the problem is e004-103,i already change the dc control.main control.ac driver.IH.the connector IH.power supply.but still no result.. Any idea? Thx

[teckat]

Dear brother,in my case the problem is e004-103,i already change the dc control.main control.ac driver.IH.the connector IH.power supply.but still no result.. Any idea? Thx

==================
how old is the unit ??
i assume u checked the connectors for any small paper bits wedged inside

did u check and or monitor the voltage supply from wall outlet to printer supply

what is your location ?
what are the outlet readings--
HOT > NEUTRAL =
NEUTRAL > GROUND =
GROUND > NEUTRAL = this should be 0v/0.5v

there have been issues when the AC Noise Filter PCB in the Power Cord Terminal Assembly(FK2-0815-000) is bad.
check voltage -AC voltage at J2601 = (input AC Voltage to the Capacitor PCB of the AC Driver PCB Assembly)