Lost Email Send in Canon iRC 5185

[Thomas Bliss]

We just changed email service providers and now we cannot send email via the copier.

I have tried three different email's and none work. I have set all smtp incoming and out going mail servers, changed the passwords, and even tried a gmail account. None work.

Im not a tech, but know a bit about setting up email accounts for various email clients, but this copier has me stumped!

Can anyone help me out? I need this function working again. I have attached a screen shot of web interface
Screen shot 2011-02-15 at 2.13.26 PM.jpg

[teckat]

Problems sending mail

common reasons why Gmail users may have trouble sending mail with Gmail's IMAP or POP feature. If you can't send mail, here's a troubleshooting checklist:


http://mail.google.com/support/bin/a...n&answer=78775



All Universal Send Capable imageRUNNER Models
Using GMAIL as the SMTP Server for Universal Send
Use GMAIL as SMTP Server for Universal Send


imageRUNNERS to use GMAIL as the SMTP Server.
Here is the info from mail.google.com.

Configuring other mail clients

Quick Answer

• Follow the instructions below to set up POP access in most POP clients.
• Google Apps users, please follow the default instructions unless otherwise noted, replacing 'your_domain.com' with your actual domain name.

We offer instructions for configuring some clients not in our supported client list. If you encounter difficulties, we suggest contacting your mail client's customer support department -- we're unable to provide assistance for clients not in our supported POP client list.
Non-supported clients:
While configuration instructions are available, we're currently unable to provide support for these clients.

• Entourage 2004
  Entourage X
  Eudora 5.1 (and higher) (Light Mode)
  Eudora 5.1 (and higher) (Sponsored & Paid Mode)
  Eudora for Macs
  Foxmail 5.0
  Mozilla 1.7
  Netscape Mail 4.5, 4.6, or 4.7
  Netscape Mail 6.2
  Netscape Mail 7.x
  SnapperMail
  The Bat! v3.62 Professional Edition
  Thunderbird 0.x

Standard instructions:

1. Enable POP in Gmail. Don't forget to click Save Changes when you're done.
2. Configure your client to match the settings below: Incoming Mail (POP3) Server - requires SSL: pop.gmail.com
   Use SSL: Yes
   Port: 995
3. Outgoing Mail (SMTP) Server - requires TLS: smtp.gmail.com (use authentication)
   Use Authentication: Yes
   Use STARTTLS: Yes (some clients call this SSL)
   Port: 465 or 587
4. Account Name: your full email address (including @gmail.com or @your_domain.com)
5. Email Address: your email address (username@gmail.com or username@your_domain.com)
6. Password: your Gmail password Unless you're using recent mode to download mail to multiple clients, make sure you've opted not to leave messages on the server. Your Gmail settings determine whether or not messages stay on the server, so this setting in your client won't affect how Gmail handles your mail.
   Please note that if your client does not support SMTP authentication, you won't be able to send mail through your client using your Gmail address.
   Also, if you're having trouble sending mail but you've confirmed that encyrption is active for SMTP in your mail client, try to configure your SMTP server on a different port: 465 or 587.
7. You're now ready to use POP with your Gmail address.

[D_L_P]

..of web interface

If you are making these changes via the web interface you need to reboot the machine in order for the changes to take effect. Go to the machine and turn OFF/ON power with the main switch on the right rear side, not the one on the control panel.




If you still have problems let us know, sometimes the port needs changed or NTLM needs turned off.

[Thomas Bliss]

We did look at all of that and it turns out is was stupid simple. Turn off the machine! Having a Homer Simpson moment...Doh!

[Thomas Bliss]

If you are making these changes via the web interface you need to reboot the machine in order for the changes to take effect. Go to the machine and turn OFF/ON power with the main switch on the right rear side, not the one on the control panel.




If you still have problems let us know, sometimes the port needs changed or NTLM needs turned off.

That did it!!!!! Thank you. How simple was that... geeze!

[Van Steal]

We did look at all of that and it turns out is was stupid simple. Turn off the machine! Having a Homer Simpson moment...Doh!

Ha, Brilliant!!

[D_L_P]

Glad you got it working!





Why Canon has to do it that way I don't know. At least the newer ones have a "reboot" button on the web interface.