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  1. #11
    Trusted Tech 50+ Posts Borsody75's Avatar
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    Hello Norbi!

    The Trial kit contains not only the send kit, it contains the searchable kit and others also.
    It is possible that your costumer want to send searchable pdf document, and it is impossible with only an activated send kit.
    You can deactivate the trial kit, advanced settings > system settings > trial send options reset? (adási beállítások kipróbálásra törlése) > ok Then on, off.

    Sok szerencsét!

  2. #12
    Technician
    Universal Send kit P-1 problems

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    Quote Originally Posted by teckat View Post
    u will need to call Canon 1-800-528-2830 with all your information and the issue you face.
    Teckat, that number works for "Canon service partners" only. If you aren't then you gotta call one of those, "Authorized Canon Dealer"!! I was trying to get by without doing that. I'm a ISO.

  3. #13
    Service Manager 10,000+ Posts
    Universal Send kit P-1 problems

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    Quote Originally Posted by rav555 View Post
    Teckat, that number works for "Canon service partners" only. If you aren't then you gotta call one of those, "Authorized Canon Dealer"!! I was trying to get by without doing that. I'm a ISO.

    sorry ,did not know that u were not Authorized dealer/
    U then need to call 1-800-OKCANON=652-2666

    that is an OEM KIT, they need to honor & assist issues on it/
    if that kit was registered the correct way, Canon has it in their system -
    u need the
    Original License Access Number for the kit/

    if u are missing that/u are out of luck
    **Knowledge is time consuming, exhausting and costly for a trained Tech.**

  4. #14
    Trusted Tech 50+ Posts Borsody75's Avatar
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    Zoolanderhu is from Hungary.
    If he has problems he have to call Canon Hungary, not a USA number, but I think he has to deactivate the trial kit, as I suggested, because it's extra functions are banned.

  5. #15
    Service Manager 10,000+ Posts
    Universal Send kit P-1 problems

    teckat's Avatar
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    Quote Originally Posted by Borsody75 View Post
    Zoolanderhu is from Hungary.
    If he has problems he have to call Canon Hungary, not a USA number, but I think he has to deactivate the trial kit, as I suggested, because it's extra functions are banned.

    response to call USA Canon was for rav555 in Laytonsville, MD (Maryland) USA
    **Knowledge is time consuming, exhausting and costly for a trained Tech.**

  6. #16
    Service Manager 2,500+ Posts
    Universal Send kit P-1 problems

    skynet's Avatar
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    Canon UK have transferred licenses for us including one time where I got two digits of the serial number the wrong way around while registering the product.

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